Copy-and-paste WhatsApp messages: greetings, confirmations, reminders, orders, thank-yous, follow-ups, payment reminders, holiday closures and customer service scripts. 37 articles, written by the team that builds ReplyKit.
Copy-and-paste WhatsApp appointment confirmation templates for clinics, salons, tutors, trades and consultants, with the wording rules that make confirmations clear, plus reschedule and cancellation responses.
Copy-and-paste deposit, cancellation, late-arrival and no-show policy templates for salons, clinics, tutors, photographers and trades, with the wording that reads as fair, and how an AI agent states them before confirming a booking.
Copy-and-paste WhatsApp templates for hair salons, barbers, nail studios and beauty businesses covering price enquiries, stylist bookings, deposits, reminders, late arrivals, aftercare, rebooking prompts and no-shows.
Copy-and-paste WhatsApp templates for handling complaints: the first acknowledgement, apology without excuses, asking for details, the fix offer, delay and wrong-item cases, service complaints, refund and goodwill messages, escalation to a manager, the unreasonable customer, and the follow-up that closes the loop.
Copy-and-paste WhatsApp templates for the quoting process: the first reply to a price request, intake questions, a price range, the formal quote in phone-readable format, quote with options, revised quote, validity reminder, one follow-up, acceptance and deposit, and the graceful close when they go elsewhere.
Copy-and-paste WhatsApp templates for asking customers for a Google or platform review: timing, the direct-link message, industry versions for clinics, salons, restaurants, trades, shops, hotels and tutors, the reply to a thank-you, handling a negative response privately, and the rules on incentives and gating.
Copy-and-paste WhatsApp templates for out-of-stock situations: the sold-out reply with an alternative, restock dates, backorder and pre-order offers, notify-me lists, an item going out of stock after ordering, partial shipments, substitutions and refunds.
Copy-and-paste WhatsApp templates for asking customers for referrals: right after a good outcome, with and without a reward, for clinics, salons, agents, tutors, trades and shops, plus the timing rules and what not to do.
Copy-and-paste WhatsApp templates for shipping and delivery updates: order dispatched with tracking, out for delivery, delivery window, delay notices, failed delivery attempts, wrong address, self-collection, delivered confirmation, damaged on arrival and the standard where-is-my-order reply.
Copy-and-paste WhatsApp templates for reducing and recovering no-shows: reminders with a confirm reply, same-day check-ins, the message after a missed appointment, rebooking offers, deposit and late-cancellation policies, and the polite line for repeat offenders.
Copy-and-paste WhatsApp follow-up templates for common sales situations: after a quote, after a viewing or trial, after a price question, and after a long silence, with the one-follow-up rule and how an AI agent sends the first one automatically.
Copy-and-paste WhatsApp away and closure messages for public holidays and festive seasons, with reopening dates, emergency lines and order cut-offs, plus how to keep an AI agent answering questions and taking bookings while you are closed.
Copy-and-paste WhatsApp order confirmation templates covering order received, payment received, ready for collection, out for delivery and delivered, with the details each must include and how an AI agent collects them.
Copy-and-paste WhatsApp payment reminder templates in escalating tone for invoices, deposits and balances, the timing that works, what not to write, and where an AI agent can and cannot help with collections.
How the official WhatsApp Business API distinguishes free-text replies inside a 24-hour customer window from pre-approved template messages outside it, what template approval involves, how categories affect price, and how ReplyKit handles reminders with approved templates so you never submit one yourself.
Copy-and-paste WhatsApp thank-you message templates for after a purchase, a visit or a service, with care instructions, a gentle rebooking prompt and a review ask, and the timing rules that keep them welcome.
How to write a WhatsApp business greeting that gets a reply: what to include, what to leave out, disclosure when an AI answers, and twelve copy-and-paste examples for clinics, salons, shops, agencies and more.
Copy-and-paste WhatsApp customer service scripts for the situations that come up daily: out of stock, delay, wrong item, refund request, price complaint, discount request, rude customer, no-show, double booking, and asking for a person, with what an AI agent should do in each.
Copy-and-paste WhatsApp templates for announcing price increases to existing customers: the advance notice, a short honest reason, the current-price lock-in offer, versions for services, memberships, subscriptions and products, the reply to objections, and the rules on who to send it to and how.
Copy-and-paste WhatsApp templates for fully booked businesses: the polite full reply with alternatives, the waitlist offer, recording preferences, the slot-opened message with a deadline, first-come confirmation, the it-has-gone message, availability updates, next-available replies and seasonal capacity notices.
Copy-and-paste WhatsApp templates for car workshops and service centres: service price enquiries, symptom messages, booking and drop-off, inspection findings and quote approval, extra work found, progress and delay updates, ready for collection, payment, warranty, service reminders and reviews.
Copy-and-paste WhatsApp templates for cleaning companies, part-time maid services and specialist cleaners: quote by property size and service type, what is included, booking and recurring schedules, access and key arrangements, the day-before reminder, on-the-way, running late, completion and photos, feedback, complaints, recurring reminders and payment.
Copy-and-paste WhatsApp templates for dental clinics: price and treatment enquiries, panel and insurance replies, appointment booking and reminders, pre-visit instructions, post-treatment aftercare, emergencies, recalls, no-shows and reviews, with the clinical line kept with the dentist.
Copy-and-paste WhatsApp templates for freelancers and consultants: first reply and availability, scoping questions, discovery call booking, proposal and quote summary, deposit and payment terms, project kick-off, progress updates, scope creep, revisions, invoice and payment reminders, testimonial request, and declining work politely.
Copy-and-paste WhatsApp templates for hotels, homestays and guesthouses: availability and rate replies, booking confirmation and deposit, pre-arrival information, check-in instructions and self check-in codes, during-stay requests, late checkout, complaints, post-stay thank-you and review requests.
Copy-and-paste WhatsApp templates for pet groomers, pet hotels and veterinary clinics: price and breed enquiries, vaccination requirements, booking and reminders, drop-off and pickup, grooming notes and matting, boarding updates, vet appointment replies, emergencies, aftercare and reminders, with medical questions kept for the vet.
Copy-and-paste WhatsApp templates for wedding, event, portrait and commercial photographers and videographers: date availability, package and pricing replies, qualifying questions, quote and deposit, pre-shoot planning, shoot-day logistics, delivery timelines, gallery and album messages, revisions, usage rights and reviews.
Copy-and-paste WhatsApp templates for travel agencies, tour operators and activity providers: package enquiries, qualifying questions, itinerary and inclusions, quote and deposit, document reminders, pre-departure briefing, pickup confirmation, weather changes, during-trip support and post-trip review.
Copy-and-paste WhatsApp templates for clinics and dental practices covering enquiry replies, booking, confirmation, preparation instructions, reminders, post-visit care, results notifications and recall, with the medical-boundary rules for each.
Copy-and-paste WhatsApp templates for gyms, yoga and pilates studios, boxing and CrossFit boxes: enquiry replies, pricing, trial booking, membership sign-up, class booking and waitlist, freeze and cancellation, personal training, lapsed member check-ins and referrals.
Copy-and-paste WhatsApp templates for online shops and Instagram sellers: product and stock replies, sizing, pricing and bundles, order taking, payment links, order confirmation, shipping and tracking, delays, returns and exchanges, reviews and restock notices.
Copy-and-paste WhatsApp templates for real estate agents and negotiators: availability replies, listing details, qualifying questions, viewing bookings and reminders, follow-ups, offers, tenant screening, landlord updates and referral requests.
Copy-and-paste WhatsApp reply templates for restaurants and cafes: reservation requests and confirmations, menu and price questions, dietary and halal questions, takeaway and delivery orders, private events, no-shows, reviews and closures.
Copy-and-paste WhatsApp templates for plumbers, electricians, aircon technicians, handymen and renovation contractors: enquiry replies, asking for photos and location, call-out fees, quotes, booking a visit, on-the-way messages, job completion, payment, warranty and reviews.
Copy-and-paste WhatsApp templates for tuition centres, enrichment centres and course providers: enquiry replies, fees and schedules, trial class booking, enrolment steps, fee reminders, absence and make-up, progress updates, exam season, holiday schedules and referrals.
Copy-and-paste WhatsApp welcome message templates for new members, patients, students and customers after their first booking or purchase, with what to include (what happens next, how to reach you) and what to leave out.
Copy-and-paste after-hours and away message templates for WhatsApp Business, what makes a good one, the limits of a static auto-reply, and how an AI agent answers the actual question instead of promising to reply tomorrow.