Twenty-five WhatsApp message templates for property agents and negotiators, from the first "still available?" to the offer

A property enquiry is worth a lot and cools in minutes. Most of the messages an agent sends are the same eight in different order: available, details, budget, viewing, reminder, follow-up, offer, update. Here they are, written to move each enquiry one step forward.

By Ritchie, ReplyKit · Published 5 September 2026 · 6 min read

Before you use these

Availability

Still available

Yes, [unit] is still available at RM [price]. Would you like the details or a viewing?

Sold or rented

[Unit] has just been taken. I have [two similar units] in the same area at a similar budget. Shall I send them?

Details

[Unit]: [size] sq ft, [bedrooms] bed, [bathrooms] bath, [floor], [furnishing], [facing]. RM [price]. Maintenance RM [amount]. Photos: [link].

Video

Here is a walkthrough video: [link]. Tell me if you would like a live video call at the unit.

Qualifying

Budget and timing

So I can send the right options: what is your budget range, and when are you looking to move in?

Financing

Have you had a loan pre-approval yet? If not, I can introduce a banker who replies within a day; it makes offers much faster.

Purpose

Is this for own stay or investment? It changes which units I would recommend.

Requirements

Any must-haves? Number of rooms, furnished or not, parking, pets, school nearby?

Viewings

Offer slots

I can show you [unit] on [day] at [time] or [day] at [time]. Which suits you?

Confirmation

Viewing confirmed: [unit, address], [day, date] at [time]. Meet at [lobby or guardhouse]. My number is this one; message me if you are running late.

Reminder

Reminder: viewing tomorrow at [time], [address]. Reply here if you need to change it.

Reschedule

No problem. Which day and time works better? I have [two alternatives].

Multiple units

We can view [unit A] and [unit B] back to back on [day] from [time]. Shall I set that up?

Follow-ups

After viewing

Thanks for viewing [unit] today. What did you think? If it is not right, tell me what was missing and I will find closer matches.

After quiet

Hi [name], checking in on your search. [Unit] is still available, and [one new unit] just came up. Still looking?

Price drop

[Unit] you viewed has come down to RM [price]. Worth a second look?

Offers

Offer submitted

Your offer of RM [amount] for [unit] has been submitted to the owner. I will update you by [time].

Counter

The owner has countered at RM [amount]. Take your time; shall we talk it through on a call?

Accepted

Congratulations, your offer is accepted. Next steps: [booking fee, SPA or tenancy agreement, timeline]. I will send the documents today.

Tenants and landlords

Tenant screening

To proceed I will need: a copy of IC or passport, latest payslip or employment letter, and the number of occupants. Send them here and I will submit to the landlord.

Landlord update

Update on [unit]: [N] enquiries this week, [N] viewings, feedback: [summary]. Suggest [action]. Shall we discuss?

Viewing feedback to landlord

Viewing today went well. The prospect liked [x] and had concerns about [y]. They may offer around RM [amount].

Referral

If a friend or colleague is looking to buy or rent, I would be glad to help. Just share my number; I look after referrals personally.

Every template here can be a taught answer or an instruction line in a ReplyKit agent, so enquiries get qualified and viewings booked at 10pm on a Sunday without a person copying and pasting. The agent asks the questions in order, fills the lead card, and hands over when the template says a person should. Instructions are in how to write instructions.

The setup and the qualifying flow are in the property agent guide.

Frequently asked questions

ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.