Twenty WhatsApp message templates for cleaning companies and part-time maid services: quotes by property size, bookings, access, and the after-clean check
Cleaning enquiries are predictable: what size, what type, how much, when, and how do you get in. The team is on site and cannot type. These templates quote from your size table, book the slot, sort out access, and close the job with a photo and a check-in.
Quick answer
Twenty templates across enquiries (size and type questions, quote by size, what is included, add-ons, supplies), booking (offer slots, confirm, recurring schedule, deposit or payment), access (key and guard arrangements, parking, pets), the day (reminder, on the way, running late, arrived), completion (done with photos, payment, feedback), and after (complaint, recurring reminder, review, cancellation and rescheduling policy).
Before you use these
Enquiries
Size and type
Happy to quote. What type of property (condo, landed, office), how many bedrooms and bathrooms, and is this a regular clean, a deep clean, or move-in/move-out?
Quote by size
A [deep clean] for a [3-bedroom, 2-bathroom condo] is RM [price] with [N] cleaners for about [hours]. Includes [rooms, kitchen, bathrooms, floors, windows inside]. Add-ons: [fridge RM amount, oven RM amount, balcony RM amount].
Regular cleaning
Regular cleaning is RM [price] per session of [hours] with one cleaner, [weekly / fortnightly]. Same cleaner each time where possible. Supplies [included / please provide].
Supplies
We bring [equipment and supplies]. If you prefer your own products for [reason], leave them out and tell the cleaner.
Booking
Offer slots
I can send a team on [day] at [time] or [day] at [time]. Which suits?
Confirmation
Booked: [service], [day, date] at [time], [N] cleaners, about [hours]. Address: [address]. Total RM [amount], payable [on completion / via link]. We will confirm access details the day before.
Recurring
Set: [weekly] cleaning every [day] at [time] with [cleaner name]. You will get a reminder the day before each visit. To skip a week, reply here at least [notice] ahead.
Cancellation policy
To cancel or move a booking, please give [hours] notice. Later changes are charged [fee] as the team's time cannot be refilled.
Access
Access arrangement
For [date]: will someone be home, or should we collect a key from [the guardhouse / a lockbox]? Please also tell us the parking arrangement and whether there are pets.
Guardhouse
Please register [company name], [N] cleaners, [vehicle plate] with your guardhouse for [date] at [time], so the team is not held up.
The day
Reminder
Reminder: your [service] is tomorrow at [time]. Access: [arrangement]. Please clear surfaces of valuables and fragile items. Reply CHANGE if needed.
On the way
The team is on the way and will arrive at about [time]. Lead cleaner: [name].
Running late
Sorry, the team is delayed at the previous job and will arrive at about [time]. Is that still okay?
Done
All done at [address]. Photos attached. Total RM [amount], pay via [method]. Please check and tell us within 24 hours if anything was missed; we will come back to fix it.
Feedback
How was today's clean? A quick 1 to 5 helps us keep standards up. Anything missed, tell me and we will sort it.
After
Complaint
I am sorry about that. Send me a photo of what was missed and we will send the team back [today / tomorrow] at no charge.
Recurring reminder
It has been [N] weeks since your last deep clean. Want to book the next one? Same price, RM [amount].
Payment reminder
Gentle reminder: RM [amount] for the clean on [date] is outstanding. Pay via [method] and send the receipt here. Thank you.
Review
Thank you for choosing [company]. A quick review helps a small team a lot: [link]. Anything not right, tell me first.
Every template here can be a taught answer or an instruction line in a ReplyKit agent, so quotes by size, bookings and access questions are handled while the team is on site without a person copying and pasting. The agent asks the questions in order, fills the lead card, and hands over when the template says a person should. Instructions are in how to write instructions.
The full setup is in the cleaning company guide, and the helper-agency version in the maid agency guide.
Frequently asked questions
How do I quote cleaning on WhatsApp?
Ask property type, bedrooms and bathrooms, and service type, then quote from a size table.
What should the booking confirmation include?
Service, date, time, number of cleaners, duration, address, total, and that access details will be confirmed the day before.
How do I handle access?
Ask whether someone will be home or where the key is, plus parking and pets, the day before.
What if the customer says something was missed?
Ask for a photo and send the team back at no charge within a day.
Can these be automated?
Yes, as taught answers in a ReplyKit agent, with complaints handed to a person.
Quoted by size, booked, access sorted
Twenty cleaning replies as taught answers. 7-day free trial.
Sources and further reading
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.