WhatsApp AI agent for helper agencies: fees, process, documents and profile requests handled, placements and welfare kept with staff
Employers researching a helper agency ask about fees, timelines, the process, documents and whether there are profiles to see. Agency staff are at the immigration office or with a helper. An AI agent answers the process questions and collects the employer's requirements. Anything about a specific helper's placement, welfare or contract stays with a person.
Quick answer
Put a WhatsApp AI agent on your agency's enquiry number with fees, the placement process and timeline, document checklists, government requirements as published, and your service scope as knowledge. It answers employer questions, collects household requirements and contact details, and books a consultation. Helper profiles, placement decisions, contracts, and anything about a helper's welfare are handled by staff. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Agency fees, government levies and fees as published, and payment schedules.
- The placement process step by step, with typical timelines.
- Document checklists for employers.
- Requirements you capture: household size, duties, language preference, experience level, start date, saved to the lead's card.
- Office hours, location, consultation booking.
- Replies in the employer's language.
Keep with a person
- Showing or discussing individual helper profiles; staff share these under your own rules.
- Placement decisions, matching, and interviews.
- Contracts, replacements, disputes and refunds.
- Any question about a helper's welfare, conditions or a complaint from a helper. Immediate handover, no exceptions.
Why the welfare boundary is absolute
Domestic work is regulated and the people involved are vulnerable. The agent's role is strictly employer-side enquiry handling: fees, process, documents, requirements. It must not discuss individual helpers, screen them, or handle anything a helper raises. Write that into the instructions and treat any helper-side message as an immediate handover. Our Acceptable Use Policy forbids using the platform for exploitation of any kind, and we take reports seriously.
Setup for an agency
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
- Write fees, process, timelines and checklists as text, updated whenever regulations change.
- Add consultations as a service with office hours.
- Instruct the boundaries in absolute terms: no profiles, no placement talk, helper-side messages to staff at once.
- Connect the number through Meta's sign-in and test with "can you send me some profiles?" and a message written as a helper. Both must hand over.
Frequently asked questions
Can the agent share helper profiles?
No. Profiles, matching and interviews are handled by staff under your own rules. The agent handles fees, process and requirements.
Can it explain government requirements?
Only as you publish them in its knowledge, with a note that rules change. Cases are handled by staff.
What if a helper messages the number?
Instruct immediate handover to staff for any helper-side message, and the agent complies.
Does it collect employer requirements?
Yes: household size, duties, language, experience, start date, saved to the lead's card for the consultant.
How much does it cost?
From $29 a month for one number and 1,000 replies.
Handle the enquiry, protect the people
Fees, process, documents, consultations, and hard boundaries. 7-day free trial.
Sources and further reading
- ReplyKit Acceptable Use Policy · what we refuse to automate
- Personal Data Protection Department, Malaysia (PDPA 2010)
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for agency administration, not legal or regulatory advice. Employment and immigration rules for domestic workers in your country take precedence.