Twenty WhatsApp message templates for pet groomers and vet clinics: from "how much for a full groom" to the vaccination reminder

Pet owners message with a photo and a question: how much for this breed, can you fit him in Saturday, why is she scratching. Groomers have wet dogs in the tub and vets have a patient on the table. These templates answer the routine and get the medical messages to the vet.

By Ritchie, ReplyKit · Published 5 September 2026 · 6 min read

Before you use these

Grooming

Price by breed

For a [breed], a full groom (bath, dry, cut, nails, ears) is RM [price] and takes about [duration]. Bath and tidy only is RM [price]. Which would you like?

Vaccination requirement

To keep every pet safe, we ask that dogs are vaccinated ([list]) and cats ([list]). Please send a photo of the vaccination card, or bring it on the day.

Matting

From the photo, the coat looks quite matted. For the pet's comfort we may need to clip short rather than brush out; the groomer will confirm on the day and check with you before clipping. Matted coats carry a surcharge of RM [amount].

Booking

I can book [pet's name] on [day] at [time] with [groomer] or [day] at [time]. Which suits?

Confirmation

Booked: [pet's name], [service], [day, date] at [time]. Drop-off at [time], ready in about [duration]. Address: [address]. Please bring the vaccination card.

Reminder

Reminder: [pet's name]'s groom is tomorrow at [time]. Please avoid feeding right before drop-off. Reply CHANGE to reschedule.

Ready for pickup

[Pet's name] is done and looking great. Ready for pickup until [time]. Total RM [amount]. [Photo]

Groomer's note

A note from the groomer: we noticed [skin irritation / ear redness / a lump] at [location]. We are not vets, so we recommend having it checked. Otherwise all good.

Boarding update

Daily update for [pet's name]: ate well, [walk / play], settled at night. [Photo]. Everything is fine.

Vet clinic

Appointment

I can book [pet's name] for a consultation on [day] at [time] with Dr [name]. Consultation is RM [price]; treatment costs are explained before anything is done. Please bring the vaccination book.

Medical question

That is a question for the vet, who needs to examine [pet's name] to answer properly. I can book a consultation at [slots]. If [pet's name] is [not eating / vomiting repeatedly / having difficulty breathing], please come in today.

Emergency

This sounds urgent. Please bring [pet's name] in now; we are at [address], open until [time]. After hours, the nearest 24-hour vet is [name, address, number]. A member of the team will message you now.

Vaccination schedule

For a [puppy / kitten], vaccinations are at [ages], then yearly boosters. Each visit is RM [price]. Shall I book the first one?

Results or follow-up

Dr [name] will call you with the results by [time]. If you have questions before then, message here.

After

Aftercare

After today's [procedure]: [instructions approved by the vet]. Message us if [warning signs].

Vaccination reminder

[Pet's name]'s yearly booster is due around [date]. Want me to book a slot?

Grooming reminder

It has been [N] weeks since [pet's name]'s last groom. Same package is RM [price]. Want a slot next week?

Review

Thank you for bringing [pet's name] to us. A review here helps other pet owners find us: [link]. If anything was not right, tell me first.

Complaint

I am sorry. [The manager / Dr name] will contact you personally within [time].

Every template here can be a taught answer or an instruction line in a ReplyKit agent, so prices, vaccination requirements and bookings are handled at any hour and every medical message reaches the vet without a person copying and pasting. The agent asks the questions in order, fills the lead card, and hands over when the template says a person should. Instructions are in how to write instructions.

The full setup is in the pet groomer and vet guide.

Frequently asked questions

ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. Aftercare and emergency wording is illustrative and must be replaced with your clinic's own approved instructions. Medical questions must be answered by a licensed veterinarian.