Freshchat pricing: what each plan costs per agent, what AI adds, and what a real month comes to
Freshchat is Freshworks' live chat and messaging product. Its price list is short, but the bill depends on seats, AI sessions, add-ons and, if you use WhatsApp, Meta's message fees. This guide lists every plan and add-on as shown on Freshworks' pricing page on 25 October 2026, explains how AI sessions are counted, and works out two monthly bills.
Quick answer
Freshchat has a free plan for up to 10 agents. Paid plans cost $19 (Growth), $49 (Pro) and $79 (Enterprise) per agent a month billed yearly; monthly billing costs more. Freddy AI Agent includes 500 sessions once, then $49 per 100 sessions. WhatsApp and SMS need Growth or above, and Meta's WhatsApp message fees are extra.
How much does Freshchat cost?
Freshchat costs $0 on the free plan, then $19, $49 or $79 per agent a month on yearly billing. Freshworks advertises a 20% saving for paying yearly, so monthly billing costs more per agent.
| Plan | Per agent a month, billed yearly | What it adds | Day pass |
|---|---|---|---|
| Free | $0, up to 10 agents | Chat widget for website and mobile apps, shared inbox, connect email, roles and permissions | None |
| Growth | $19 | Freddy AI Agent, Facebook and Instagram messaging, SMS, WhatsApp, LINE and Google Business Messages, reports and dashboards | $2 |
| Pro | $49 | Translation in over 45 languages, custom dashboards, intelligent routing, multiple SLA policies, agent availability dashboard, bring your own channel | $7 |
| Enterprise | $79 | Skill-based routing, audit logs, JWT authentication, allowed domains and IP allowlisting | $12 |
The 14-day free trial opens the Enterprise plan. When it ends you choose a plan and pay by card to continue; Freshworks says that if you do not, the account is suspended. It accepts Visa, Mastercard, Discover and American Express, not PayPal. Upgrades take effect immediately; downgrades and cancellations take effect at the end of your term, with no cancellation fee.
What do you get on Freshchat's free plan?
Website and in-app live chat for up to 10 agents, a shared team inbox and email connected to it. That is a generous free tier for a small team answering chats by hand.
What it does not include matters just as much: no AI agent, no WhatsApp, SMS or social channels, no reports and dashboards, and only 100 campaign contacts a month. If your customers mainly use WhatsApp or you want AI answers, you are on Growth at minimum.
How are Freddy AI Agent sessions charged?
Freshchat charges for AI by session. Every paid plan gets 500 free sessions once per account; after that, sessions cost $49 per 100, about $0.49 each.
- What a session is: a unique interaction between a customer and the AI agent. On chat, everything the customer and AI agent say within 24 hours of the customer starting the session counts as one session.
- One-off allowance: the 500 free sessions are for trying the AI agent and are limited to once per account. They do not refresh monthly.
- Packs expire with your cycle: bought sessions are valid for your payment cycle, so quarterly buyers' sessions expire quarterly.
- Charged per session, not per resolution: a session counts whether or not the AI resolves the question.
What add-ons and extra costs should you expect?
| Add-on | Price | When you need it |
|---|---|---|
| Freddy AI Agent sessions | $49 per 100 after the one-off 500 | Whenever the AI agent answers customers |
| Freddy AI Copilot | $29 per agent a month, billed yearly; Pro and Enterprise | AI help for human agents: summaries, suggested next steps, tone |
| Day passes | $2, $7 or $12 per agent per day by plan | Occasional or seasonal agents; not available for Copilot |
| Campaign contacts | $100 a month per 5,000 contacts; 500 a month included on paid plans | Proactive campaigns across web, app, email, SMS and messaging |
| Connector app tasks | $80 per 5,000 tasks | Syncing data and workflows with other apps |
| Freshcaller | From $15, $39 or $69 per agent a month by tier | Phone support in the same workspace |
Copilot can be bought for only the agents who need it, which keeps that line small.
What does WhatsApp cost on Freshchat?
WhatsApp is included as a channel from Growth upwards, alongside SMS, LINE and Google Business Messages. The channel itself does not carry a separate Freshworks fee on the pricing page, but WhatsApp runs on Meta's official platform, so Meta's per-message charges apply.
Under Meta's pricing, since 1 October 2026 each business number gets 1,000 free service messages a month, with later service replies charged by country, and template messages charged on every delivery. Messages within a free entry point window opened by a click-to-WhatsApp ad are free for up to 7 days. Freshworks' pricing page does not explain how Meta's charges are passed on, so ask during your trial how they will appear on your bill. Our WhatsApp API pricing explainer has the background.
What would a real month cost? Two worked bills
Both businesses are hypothetical, priced on yearly billing after the one-off 500 AI sessions are used.
An online shop: three agents, website chat and WhatsApp
- Growth plan, because WhatsApp and AI start there: 3 × $19 = $57.
- Freddy AI Agent handles 300 chat sessions a month: 3 packs × $49 = $147.
- WhatsApp: about 700 service replies a month, inside Meta's free 1,000: $0.
- One seasonal helper for 10 days in December: 10 day passes × $2 = $20, that month only.
Total: about $204 a month, $224 in December. In the first month or two the 500 free sessions cover the AI line, so the bill starts at $57.
A multilingual support team: eight agents, Copilot, heavy AI
- Pro plan for translation and routing: 8 × $49 = $392.
- Copilot for all eight agents: 8 × $29 = $232.
- Freddy AI Agent handles 1,500 sessions: 15 packs × $49 = $735.
- WhatsApp: 2,500 service replies across two numbers, so each number stays near or under its 1,000 free; any excess is billed at Meta's rate for each customer's country.
Total: about $1,359 a month before Meta's charges. AI is over half the bill, which is the usual pattern once an AI agent is busy.
Is Freshchat worth paying for?
For a team that wants chat, WhatsApp and social messaging in one inbox at a modest seat price, yes. Growth at $19 an agent with WhatsApp included is among the cheaper ways to put messaging channels in a shared inbox, and the free plan is genuinely usable for website chat.
It is less compelling if your main cost is AI. At $49 per 100 sessions, an AI agent that handles thousands of conversations becomes the largest line, and sessions are charged whether or not they resolve anything. Teams that also need email ticketing should price Freshdesk Omni, which combines both; see Freshdesk pricing.
What are fair alternatives to Freshchat?
- Tidio for small sites wanting cheap chat plus an AI agent; see Tidio pricing.
- Intercom for a polished chat-first help desk with per-outcome AI.
- Zoho Desk for the lowest seat prices with WhatsApp from its Standard plan.
- tawk.to for free live chat with paid AI credits; see tawk.to pricing.
- ReplyKit, which we make, for small businesses that mainly need WhatsApp and website enquiries answered and booked. It is $29, $49 or $99 a month with AI replies included, no per-agent fees and no Meta fees (plans). It links to your number by QR code, which is unofficial and not sanctioned by Meta, so a number can be restricted; we cap replies and suggest a dedicated number. It has no social channels, email, campaigns or phone, which Freshchat does. You can try it free for 7 days. Our Freshchat alternatives list goes further.
Frequently asked questions
Is Freshchat free?
Yes, Freshchat has a free plan for up to 10 agents with website and in-app chat, a shared inbox and connected email. It does not include the AI agent, WhatsApp, SMS or social channels, which start on the Growth plan at $19 per agent a month billed yearly.
How much is Freshchat per agent?
Growth is $19, Pro $49 and Enterprise $79 per agent a month on yearly billing. Freshworks says yearly billing saves 20%, so monthly billing costs more per agent.
What is a Freddy AI session in Freshchat?
On chat, a session is everything a customer and the AI agent say within 24 hours of the customer starting the session. Sessions cost $49 per 100 after the 500 free sessions each account gets once.
Does Freshchat charge for WhatsApp?
The WhatsApp channel is included from Growth upwards, but Meta's per-message charges apply because WhatsApp runs on Meta's official platform. Since 1 October 2026 Meta charges service replies after the first 1,000 a month per business number.
Is there a Freshchat free trial?
Yes, 14 days on the Enterprise plan. When it ends you pick a plan and pay by card to continue, otherwise the account is suspended.
Can I cancel Freshchat anytime?
You can cancel without a fee, but the cancellation takes effect at the end of your current term. Upgrades apply immediately and downgrades at the end of the term.
Mostly WhatsApp enquiries and bookings?
ReplyKit answers WhatsApp and website chat from your content and books appointments, flat price, no per-agent fees. Try it 7 days free, no credit card.
Sources and further reading
- Freshworks, Freshchat pricing · plans, per-agent prices, AI session definition and price, add-ons, trial and billing terms
- Meta, WhatsApp Business Platform pricing · 1,000 free service messages per number, template charges, free entry point windows
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. Prices for other vendors are taken from their public pricing pages and help articles as checked in October 2026 and may change. This article is general guidance, not financial or legal advice.