AiSensy vs Gallabox: which is better for handling WhatsApp leads in 2026?
AiSensy grew up as a broadcasting tool; Gallabox has rebuilt itself around AI agents. Both are official WhatsApp Business API providers priced in rupees. This guide is for Indian businesses that get leads on WhatsApp, often from ads, and want to know which tool answers them better for the money.
Quick answer
AiSensy is the cheaper way to get AI answering WhatsApp: Basic at ₹1,500 a month plus the AI agent at ₹1,350, with monthly billing. Gallabox's WhatsApp AI agent starts on Essential at ₹5,599 a month billed yearly or ₹6,999 quarterly, with 6 users and 2,000 AI credits included, and no monthly option. Gallabox suits larger lead teams; AiSensy suits budgets.
What is the one-line difference between AiSensy and Gallabox?
AiSensy sells cheap campaigns with AI as an add-on; Gallabox sells AI agents with campaigns as part of the package. Both give you the official API, a team inbox, chatbot flows, Click-to-WhatsApp ad tools and Meta's per-message charges on top. The difference is where the money goes: AiSensy keeps the plan low and charges for extras, Gallabox puts more into the plan and charges for it up front.
AiSensy's honest strengths
A Free Forever plan, monthly billing, ₹1,500 entry price, six logins on Basic, fast broadcasts, and an AI agent you can add to any paid plan for ₹1,350 a month.
Gallabox's honest strengths
AI credits on every plan, AI agents on WhatsApp and Instagram from Essential, AI voice on WhatsApp and phone on Advanced, cheaper extra users, and a free trial with 500 AI credits and no card.
Monthly or prepaid: how much leaves your account on day one?
AiSensy lets you pay month by month; Gallabox bills only quarterly or yearly. For a small business, that changes the first payment more than any feature does. Rupees, before 18% GST.
| Setup | Shortest term | First payment | Cost over 12 months |
|---|---|---|---|
| AiSensy Basic plus AI agent, monthly | 1 month | ₹2,850 | ₹34,200 |
| AiSensy Basic plus AI agent, yearly | 1 year | ₹16,200 plus ₹14,580 = ₹30,780 | ₹30,780 |
| Gallabox Essential, quarterly | 3 months | ₹20,997 | ₹83,988 |
| Gallabox Essential, yearly | 1 year | ₹67,188 | ₹67,188 |
| Gallabox Basic, quarterly (AI on website only) | 3 months | ₹8,997 | ₹35,988 |
AiSensy's AI agent is ₹1,215 a month on yearly billing, which is where the ₹14,580 comes from. Gallabox says annual plans are not refunded mid-term, so a quarter is the safest first commitment. Detail on both is in our AiSensy pricing and Gallabox pricing guides.
What does AI answering WhatsApp cost on each?
| AiSensy AI Agent | Gallabox Essential | |
|---|---|---|
| Cost | ₹1,350 a month add-on (₹1,215 yearly), on any paid plan | Included in the ₹5,599 to ₹6,999 plan |
| Allowance | 1,000 AI messages a month, plus 500 free to test | 2,000 AI credits a month, shared by all AI work |
| More usage | Charged separately; the rate is not on the pricing page | 5,000 credits for ₹1,000; top-ups roll over |
| Clarity per reply | One AI message is one reply | Credits per reply not published |
| Channels | WhatsApp and Instagram; website on every plan | |
| What it can do | Answers from a knowledge base, long-term memory, tool calling | AI agents plus an inbox AI copilot and other AI features |
The unknown on Gallabox is how many credits one WhatsApp reply uses. Gallabox's credits also cover rewrites, translations and other tasks, and it alerts you at 80% use. Run your first month with real leads and watch the meter before choosing a yearly plan. On both tools, each AI reply is also a WhatsApp service message, charged by the provider after the free 1,000 a month.
How do Click-to-WhatsApp ad leads change the bill?
If your leads come from Meta ads that open WhatsApp, many of your replies may be free of Meta's charges on both tools. Meta's rule: when a customer messages you from a Click-to-WhatsApp ad or a Facebook Page button and you reply within 24 hours, a free entry point window opens, and marketing, utility and service messages inside it are free. Meta says the window may stay open for up to 7 days. AiSensy's own page describes it as 72 hours, so check how your provider applies it.
What this means in practice: answer ad leads within 24 hours, which an AI agent does easily, and the follow-up conversation costs nothing in Meta fees for days. Both AiSensy and Gallabox include Click-to-WhatsApp ad tools; AiSensy's ads manager is on every plan, even the free one. Our Click-to-WhatsApp ads guide covers the setup.
What does a Chennai design studio pay on each?
A hypothetical interior design studio in Chennai has four staff and gets most leads from ads and its website. It wants AI to answer every WhatsApp enquiry. In a month: 3,000 replies outside free ad windows (2,000 billable after the free 1,000) and 400 consultation reminders as utility templates. Rupees, before GST.
| Line | AiSensy Basic plus AI, monthly | Gallabox Essential, yearly | Gallabox Essential, quarterly |
|---|---|---|---|
| Plan and AI | ₹2,850 | ₹5,599 | ₹6,999 |
| 2,000 service messages | 2,000 × ₹0.145 = ₹290 | 2,000 × ₹0.1323 = ₹264.60 | ₹264.60 |
| 400 utility templates | 400 × ₹0.145 = ₹58 | 400 × ₹0.1323 = ₹52.92 | ₹52.92 |
| Monthly total | ₹3,198 | ₹5,916.52 | ₹7,316.52 |
AiSensy costs about half as much. Two things could close the gap. If the studio's AI handles more than 1,000 replies, AiSensy's extra AI messages are charged on top at a rate we could not find published; Gallabox's 2,000 credits may stretch further, depending on credits per reply. And if the studio grows past six people, AiSensy charges ₹750 per extra agent while Gallabox charges ₹1,200 per extra user on Essential, so AiSensy stays cheaper there too.
How do seats and channels compare?
| AiSensy | Gallabox | |
|---|---|---|
| Users on the entry plan | 1 owner plus 5 agents (Basic) | 3, hard cap (Basic) |
| Users on the AI plan | Same as your plan, from 6 | 6 on Essential, 10 on Advanced |
| Extra users | ₹750 a month each | ₹1,200 (Essential) or ₹1,500 (Advanced) a month each |
| Extra WhatsApp numbers, Instagram or widgets | Ask AiSensy | ₹1,200 a month each, up to 3 on Essential and 10 on Advanced |
| Indian virtual number | ₹2,000 a year plus GST, or ₹299 a quarter | Not listed |
Choose with this checklist
- Need to start this month without paying a quarter up front? AiSensy.
- Want AI on Instagram as well as WhatsApp? Gallabox Essential.
- Need AI voice calls on WhatsApp or phone? Gallabox Advanced.
- Mostly broadcasting offers, AI is a nice extra? AiSensy.
- Six to ten lead handlers who will use AI copilot and AI agents daily? Gallabox is built for that.
- Not sure? Use AiSensy's free plan or Gallabox's free trial on real chats for a week.
Comparing Gallabox with Wati instead? See Wati vs Gallabox. Weighing AiSensy against a sales-team tool? See AiSensy vs DoubleTick.
If you mainly need leads answered and booked
We make ReplyKit, so read this with that interest in mind. For a studio or clinic that never broadcasts, ReplyKit answers WhatsApp and website leads from your own content, asks the qualifying questions, books consultations into real open slots and sorts leads into hot, warm and cold, from $29 a month with AI included and no Meta fees. Our lead follow-up templates show the kind of replies that work. The trade-off: it connects by QR code as a linked device, which is unofficial and not sanctioned by Meta, so a number can be restricted, and it has no broadcasts, no Instagram and no ads tools. If those matter, stay with AiSensy or Gallabox. If not, start a 7-day free trial or compare plans.
Frequently asked questions
Is AiSensy cheaper than Gallabox?
Yes, for most small teams. AiSensy Basic is ₹1,500 a month and its AI agent ₹1,350, billed monthly. Gallabox's WhatsApp AI agent starts on Essential at ₹5,599 a month billed yearly or ₹6,999 billed quarterly.
Does Gallabox have monthly billing?
No. Gallabox bills quarterly or yearly only, with 20% off yearly. AiSensy offers monthly, quarterly (5% off) and yearly (10% off) billing.
Which has the better WhatsApp AI agent, AiSensy or Gallabox?
Gallabox puts more AI into the plan, with 2,000 AI credits, AI on WhatsApp and Instagram and an inbox copilot on Essential. AiSensy's AI agent is simpler and cheaper, with 1,000 AI messages for ₹1,350 a month on any paid plan.
Are replies to Click-to-WhatsApp ad leads free?
Often, yes. If a customer messages you from a Click-to-WhatsApp ad and you reply within 24 hours, Meta opens a free entry point window in which messages are free; Meta says it may stay open for up to 7 days. This applies on any official API provider.
Can I try Gallabox and AiSensy for free?
AiSensy has a Free Forever plan without broadcasting. Gallabox has a free trial with 500 AI credits and no card, giving access to the Basic plan, where AI agents run on the website only.
How many users do AiSensy and Gallabox include?
AiSensy Basic and Pro include 1 owner and 5 agents, with extras at ₹750 a month. Gallabox Basic is capped at 3 users, Essential includes 6 and Advanced 10, with extras at ₹1,200 or ₹1,500 a month.
Want every lead answered and booked?
ReplyKit qualifies WhatsApp and website leads and books them, from $29 a month with no Meta fees. 7-day free trial, no credit card.
Sources and further reading
- AiSensy, pricing (India) · rupee plans, discounts, agent seats, add-on prices, per-message rates, free plan, 72-hour ad window wording, virtual number
- Gallabox, pricing · plans, billing periods, users, AI credits, add-on channels, trial and refund terms
- Gallabox, new per-message pricing · Gallabox rates for India from 1 October 2026
- Meta, WhatsApp Business Platform pricing · free entry point window of up to 7 days, 1,000 free service messages, rupee rate card
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. Prices for other vendors are taken from their public pricing pages as checked in October 2026 and may change. This article is general guidance, not financial advice.