A WhatsApp AI agent for yoga and pilates studios: answer schedule, pricing and trial-class questions while you are on the mat

A studio's WhatsApp goes quiet for exactly the hour you are teaching, then fills with the same questions: is there a class tonight, how much is the ten-pack, can I try first, what should I bring. By the time you answer, half of them have booked somewhere else.

By Ritchie, ReplyKit · Published 5 October 2026 · 6 min read

What studios get asked, and what the agent answers

• Schedule. "Any class at 7 tonight?" The agent reads your weekly timetable and answers by day, time and teacher. Keep the timetable in the knowledge base as a plain table and update it when a teacher changes.
• Packages and prices. Drop-in, 5-class, 10-class, monthly unlimited, validity periods. One line per package with the price and expiry.
• Trial class. Whether you offer one, the price, and who it is for. The agent books it into an open slot and sends the confirmation.
• Level and suitability. "I have never done pilates, which class?" Answered from a short beginner guide you write once.
• What to bring, parking, showers. The small questions that interrupt a teacher twenty times a week.
• Cancellation and late policy. Quoted in your exact words, which stops arguments later.

Setting it up in an afternoon

1. Paste your website or upload the timetable and price list as a PDF. The agent builds its knowledge from them; add a plain-text note for anything missing, as in writing a price list the agent can read.
2. Set up booking: trial class and intro consultation as services, your class times as availability, so the agent offers real slots and never double-books. See booking on WhatsApp.
3. Write the hand-over rules into the instructions: injuries, pregnancy, medical conditions, refunds and complaints go to a person.
4. Pair a dedicated studio number and test with twenty real questions from last month's chats before going live.
5. Print the number's click-to-chat link on the studio door, Instagram bio and Google Business Profile.

One honest note before the setup. ReplyKit connects to your number by QR pairing, the same linked-device mechanism as WhatsApp Web. It is live in minutes and needs no Meta approval, but Meta does not sanction automation this way, so a number can be restricted. We enforce limits of 30 replies an hour and 200 a day per number with a warm-up ramp for new numbers, reply to inbound messages only, and recommend a dedicated number rather than your main line. The full picture is in our ban guide.

What stays with a person

Anything about a body. A customer who mentions a herniated disc, a pregnancy, a recent surgery or dizziness should hear from the teacher, not an assistant, and the agent should say so and hand over. Refunds and package transfers are policy decisions a person signs off. Complaints about a teacher go straight to the owner. Everything else, which is most of the volume, the agent handles, and when it is unsure it says so and offers a human rather than guessing, as explained in why the agent says it is not sure.

What changes in the first month

Studios typically see three things. Trial bookings arrive at 9 pm and 6 am, the hours the owner used to miss. The teacher stops answering the phone between classes, because the schedule and package questions are gone. And the leads list shows who tried a class and did not buy a package, which is the follow-up that fills the room; on the Growth plan the agent sends that nudge itself. The honest limit: the agent does not sell. A hesitant customer still needs a teacher's voice, and the agent's job is to get them in the door for a trial.

Starter at $29 a month covers one number, one agent and 1,000 replies; Growth at $49 adds two more numbers, five agents and follow-up nudges; the 7-day free trial needs no card. Replies you receive and messages you send yourself are free; only the agent's own messages count. What it costs in practice.

Frequently asked questions

ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.