ReplyKit

Thirty questions owners ask about WhatsApp AI agents, answered in two sentences each

Before starting, most owners have the same thirty questions. Here they are with short answers, grouped by theme, and a link to the long answer where one exists.

By Ritchie, ReplyKit · Published 5 September 2026 · 8 min read

Quick answer

The thirty questions cover what an agent does and does not do, setup and the number, cost and plans, safety and bans, languages and media, booking and CRM, handover and control, data and cancellation. Short answers below; the linked guides go deeper.

What it isSetup and the numberCostLanguages, media, bookingControl and dataFAQ

What it is

  1. What does a WhatsApp AI agent do? Answers customer messages from your knowledge, asks qualifying questions, books appointments, hands over to a person. More.
  2. Is it a chatbot? No. Free text in, natural replies out, handover when unsure. More.
  3. Can it send promotions? No. It replies to people who message you. More.
  4. Will it make things up? It answers only from your knowledge and says so when it cannot. More.
  5. Does it replace staff? It takes the repeat questions and bookings; people keep judgement and the room. More.

Setup and the number

  1. How long does setup take? About 15 minutes: paste your website, write instructions, connect your number through Meta's sign-in.
  2. Do I need a developer or Meta approval? No. More.
  3. Can I use my existing number? You can, but use a dedicated one. More.
  4. Does the phone need to stay on? On and online periodically; the agent runs on the server.
  5. Meta's messaging limits explained No: ReplyKit runs on Meta's official platform. Meta's own messaging limits and quality rating apply. More.
  6. What if it gets restricted? Pair a new number; conversations and leads stay. More.

Cost

  1. How much? $29, $49 or $99 a month, AI included, Meta fees only on templates. More.
  2. What counts as a reply? Each AI message sent, on WhatsApp or the website widget. Inbound and human replies are free.
  3. What happens when replies run out? The agent pauses; add a $10 pack of 1,000 or upgrade.
  4. Is there a free trial? 7 days with 300 replies, no card needed; replies pause at the end until you pick a plan.
  5. Is it worth it for a one-person business? Usually. More.

Languages, media, booking

  1. Does it speak Malay and Chinese? Yes, and 30 more, from one knowledge base. More.
  2. Voice notes and photos? Transcribed and described. More.
  3. Can it book appointments? Into real slots, with reminders and reschedules. More.
  4. Is there a CRM? Yes, filled in by the conversation. More.
  5. Can it go on my website? Yes, as a separate assistant with one line of code. More.
  6. Can I run several branches? One agent per branch, one inbox. More.

Control and data

  1. How do I take over a chat? Reply in it; the agent pauses. More.
  2. How do I improve it? Teach from the unanswered-questions list weekly. More.
  3. Do customers know it is an AI? Yes, by default. More.
  4. Can I turn it off? Yes, per agent or all at once, in Settings.
  5. Is customer data used to train AI? No. More.
  6. Can I export my data? Yes, JSON and CSV, any time.
  7. What happens if I cancel? Access until the period ends, then deletion on request. More.
  8. What is not allowed? Illegal, deceptive or harmful use, and general-purpose assistants. Acceptable Use Policy.
  9. Who is behind it? A small founder-led team in Malaysia. About.

Frequently asked questions

How long does it take to set up a WhatsApp AI agent?

About 15 minutes: paste your website, write plain-English instructions, connect your number through Meta's sign-in.

How much does a WhatsApp AI agent cost?

ReplyKit is $29, $49 or $99 a month with AI included; Meta's message fees apply only to reminder and follow-up templates, with a 7-day free trial.

Can it book appointments and speak Malay?

Yes to both: real slots with reminders, and replies in the customer's language.

Will it get my number banned?

It can, because ReplyKit runs on Meta's official platform. Use a dedicated number; limits reduce the risk.

Can I take over a conversation?

Yes. Reply in the chat and the agent pauses until you hand back.

Thirty answers, one trial

See every one of them in action in 15 minutes. 7-day free trial.

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Written by Ritchie, ReplyKitPart of the small team in Malaysia that builds and runs ReplyKit. Writes about WhatsApp automation, AI customer service and small business lead response.

How we know this. These are the questions ReplyKit's own support assistant and inbox receive most, answered the way we answer them. Product figures in this article (limits, prices, per-reply costs) are taken from ReplyKit as it runs today and are re-checked when we update the page. Where we cite outside research, the source is linked below. We sell ReplyKit, so read our product claims with that in mind; we say where a different tool or no tool is the better choice. About ReplyKit.

Sources and further reading

  1. WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
  2. ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
  3. ReplyKit Acceptable Use Policy · what we refuse to automate

Related reading

ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.