ReplyKit vs Zoho SalesIQ: cheap per-operator website chat with the Zobot builder and WhatsApp on higher tiers, against a WhatsApp-first AI agent
Zoho SalesIQ is website visitor tracking and live chat with a bot builder called Zobot, priced per operator at some of the lowest rates in the category, and part of the wider Zoho suite. WhatsApp arrives on its higher tiers through the official API. ReplyKit starts from WhatsApp and adds a website assistant. Here is how they line up.
Quick answer
Choose Zoho SalesIQ if you run on Zoho (CRM, Desk, Books), want website live chat with visitor tracking at a low per-operator price (free plan; paid from about $10 to $25 per operator a month), and are happy to build bot flows in Zobot, with WhatsApp available on Professional and Enterprise tiers via the API plus Meta fees. Choose ReplyKit if WhatsApp is the main channel and you want a knowledge-based AI agent with booking and a CRM included, without building flows, from $29 flat. ReplyKit is $29, $49 or $99 a month with AI replies included (1,000, 5,000 or 20,000 a month), connected through Meta's official WhatsApp Business Platform with no pairing risk, a website assistant, booking, a CRM and inbox, and a 7-day free trial with no card. Meta's per-message fees apply only to reminder and follow-up templates sent outside the 24-hour window.
Side by side
Rival prices and features are as listed on the vendor's public pricing page when we checked in September 2026 and are summarised in US dollars; they change, so confirm on the vendor's page. ReplyKit's figures are current. We sell ReplyKit, and we have tried to say plainly where the other tool is the better choice.
| ReplyKit | Zoho SalesIQ | |
|---|---|---|
| Built for | WhatsApp AI agent with website assistant | Website live chat, visitor tracking, bot builder |
| Pricing | $29, $49, $99 a month flat | Free plan; about $10 to $25 per operator a month by tier |
| AI | Included; answers from knowledge base | Zobot flows; AI answer bot on higher tiers |
| Official WhatsApp Business Platform | Official API on Professional and Enterprise; Meta fees | |
| Website chat | Assistant widget, one line of code | Full live chat with visitor tracking, core strength |
| Zoho integration | CSV export | Native with Zoho CRM, Desk and the suite |
| Booking | Into your slots with reminders | Via Zoho Bookings or flows |
| CRM | Lead stages, Won and Lost | Zoho CRM |
| Setup | 15 minutes, no flows | Flows built in Zobot |
| Number risk | Low; official platform | Low on the API |
Where SalesIQ wins
- Price per operator for a website chat team, including a free plan.
- Visitor tracking and website analytics around the chat.
- The Zoho suite if your CRM and helpdesk are already there.
- Multiple channels including LINE and WeChat on higher tiers, and the sanctioned WhatsApp API.
SalesIQ's tiers are on its pricing page.
Where ReplyKit wins
- WhatsApp on any plan, including the cheapest, on the official platform.
- Knowledge, not flows. Paste the website and price list and the agent answers free text; see an FAQ bot without coding.
- Booking in the chat with reminders.
- Flat price regardless of how many people use the inbox.
Where the connection matters: ReplyKit runs on Meta's official WhatsApp Business Platform, so there is no linked-device pairing and no restriction risk from automation. Meta's per-message fees apply only to reminder and follow-up templates sent outside the 24-hour window; replies to customers who message you carry no Meta fee inside it. The trade-offs are explained in why ReplyKit runs on the official platform.
ReplyKit plans: Starter $29 (1 number, 1 agent, 1 website assistant, 1,000 replies), Growth $49 (3 numbers, 5 agents, 5 website assistants, 5,000 replies, follow-up nudges), Pro $99 (15 numbers, unlimited agents, 20,000 replies). Extra replies are $10 per 1,000. AI is included, and Meta's message fees apply only to reminder and follow-up templates. Details in what it costs.
Who should choose which
- Zoho-centric business with a website chat team: SalesIQ.
- WhatsApp-led small business: ReplyKit.
- Want visitor tracking and analytics: SalesIQ.
- Want the AI to answer without building flows: ReplyKit.
Frequently asked questions
Does Zoho SalesIQ support WhatsApp?
Yes, on Professional and Enterprise tiers via the official API, with Meta's fees.
How much is Zoho SalesIQ?
A free plan and paid tiers from about $10 to $25 per operator a month, as published in September 2026.
Is SalesIQ's bot an AI agent?
Zobot is a flow builder with AI features on higher tiers. ReplyKit answers from a knowledge base without flows.
Can ReplyKit connect to Zoho CRM?
By CSV export of leads. There is no native integration.
Which is cheaper for WhatsApp AI?
ReplyKit at $29 with AI included; Meta's message fees apply only to reminder and follow-up templates. SalesIQ needs a higher tier plus Meta fees for WhatsApp.
WhatsApp AI on the cheapest plan
No flows, official platform, booking included. 7-day free trial.
Sources and further reading
- Zoho SalesIQ, Pricing (checked September 2026)
- Meta, WhatsApp Business Platform pricing · per-message pricing for the official API, for comparison
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. ReplyKit is an independent product and is not affiliated with Zoho or Meta. Rival prices and features are as published in September 2026 and may change.