Chatbase pricing explained: what each plan costs, how message credits are used, and how many replies you actually get
Chatbase prices by message credits, and a credit is not a reply. Depending on the AI model you pick and whether the agent runs an action, one reply can use one credit or several. This guide lists the plans and add-ons, turns credits into realistic reply counts, and prices two months for small businesses.
Quick answer
Chatbase has three self-serve plans: Hobby at $40 a month for 700 message credits, Standard at $150 for 4,000 and Pro at $500 for 15,000, or $32, $120 and $400 a month billed yearly. A reply uses 1 credit on economical models and up to 5 on premium ones, and actions add requests. Extra credits cost $40 per 1,000.
Chatbase plans and prices
Chatbase lists three self-serve plans and a custom Enterprise plan. Yearly billing takes 20% off. Each paid plan starts with a 7-day trial.
| Hobby | Standard | Pro | |
|---|---|---|---|
| Monthly billing | $40 | $150 | $500 |
| Billed yearly, per month | $32 | $120 | $400 |
| Message credits a month | 700 | 4,000 | 15,000 |
| Test credits a month | 200 | 500 | 1,000 |
| AI agents | 1 | 1 | 1 |
| AI actions per agent | 5 | 8 | 12 |
| Training content | 10 MB | 20 MB | 40 MB |
| Workspace members | 2 | 3 | 5 |
| Integrations | Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly, WordPress | Adds Zendesk, Salesforce, HubSpot, Zapier, Stripe and more, plus API access | Same as Standard |
| Other | Basic analytics, file attachments | Helpdesk inbox, voice and telephony, outbound campaigns, auto-resync | Advanced analytics, source suggestions, tickets as a source |
Checked October 2026 on Chatbase's pricing page. The page does not list a free plan; the cheapest way in is the Hobby trial. Enterprise adds SSO, HIPAA eligibility, audit logs, white-labeling and SLAs on custom pricing.
What is a Chatbase message credit?
A message credit is Chatbase's unit for AI usage. Each request to the AI model costs a number of credits that depends on the model you choose, and an agent with actions may make more than one request per reply.
- Model choice: Chatbase's FAQ lists economical models at 1 credit per response, most advanced models at 2, and its heaviest reasoning models at 4 or 5.
- Actions: Chatbase's own example is a calendar action. If a customer asks to book, the first request decides to fetch open slots and the second writes the reply: two requests, twice the credits.
- Renewal: plan credits reset on the 1st of every calendar month, whatever day you subscribed, and unused credits do not carry over. Auto-recharge credits, bought separately, never expire.
So the same Standard plan can mean 4,000 replies or 800, depending on settings you control. Decide your model before you decide your plan.
How many replies does each plan really give?
Divide the plan's credits by the credits each reply uses. This table assumes one model request per reply; halve the numbers if most replies trigger an action.
| Credits per reply | Hobby (700) | Standard (4,000) | Pro (15,000) |
|---|---|---|---|
| 1 (economical model) | 700 replies | 4,000 replies | 15,000 replies |
| 2 (most advanced models) | 350 | 2,000 | 7,500 |
| 4 (premium reasoning) | 175 | 1,000 | 3,750 |
| 5 (heaviest models) | 140 | 800 | 3,000 |
Per reply, that ranges from about $0.06 to $0.29 on Hobby at monthly prices, and $0.033 to $0.17 on Pro. Attachments can add more: Chatbase's FAQ notes that image and PDF analysis are priced separately per model.
How to pick a Chatbase plan in four steps
- Count last month's questions. Use your inbox, website chat or WhatsApp history. That is your reply count, roughly.
- Choose the model on quality, then price it. Test answers on a 1-credit model first; move up only if answers are noticeably worse. Each step up multiplies your credit use.
- Count actions. If a share of replies books, looks up orders or checks stock, add one extra request for each of those.
- Add 30% headroom. Plan credits do not roll over, but running out mid-month means recharges at $40 per 1,000. Pick the plan whose allowance covers your estimate plus a buffer, and set an auto-recharge threshold for spikes.
Chatbase add-ons and extra costs
Auto-recharge credits: $40 per 1,000
When your balance falls below a threshold you set, Chatbase adds non-expiring credits automatically. At $0.04 a credit, this is pricier than plan credits on Standard ($0.0375) and Pro ($0.033), and about 30% cheaper than Hobby's ($0.057).
Extra AI agents: $300 a year each
Every plan includes one agent. A second agent, for a second brand or a separate internal bot, is $300 a year.
Remove "Powered by Chatbase": $1,188 a year
That is $99 a month for white-labeling the widget, more than double the Hobby plan itself.
Seats
Members are included up to the plan limit: 2, 3 or 5. There is no separate per-seat price on the pricing page.
WhatsApp on Chatbase and who bills the messages
Every Chatbase plan includes a WhatsApp integration. You connect through a Facebook login, choose or create a WhatsApp Business profile and add a number, which can then only be used by the AI agent. Chatbase's WhatsApp guide says you can send 1,000 free messages a month and, to send more, add a payment method in your Meta billing settings, so Meta bills you directly for messages beyond that.
That matches Meta's pricing since 1 October 2026: 1,000 free service messages per business phone number a month, then a per-message charge by country, with templates charged on every delivery. Each WhatsApp reply also uses Chatbase credits, so a WhatsApp conversation draws on two meters.
Two worked Chatbase bills
Hypothetical businesses, monthly billing unless stated.
Is Chatbase worth the money?
Chatbase is worth it if you want a general-purpose AI agent trained on your documents, deployed on a website, app or messaging channels, with a choice of AI models and a long integration list on Standard. It suits SaaS products, course creators and content-heavy sites, and its native WhatsApp, Instagram and Messenger integrations are included even on Hobby.
It is harder to budget for than a flat plan. Your real capacity depends on model and actions, white-labeling is expensive, and booking means wiring Calendly in as an action that uses extra credits per booking reply. Every plan also includes only one AI agent, so a business with two brands or two very different audiences pays $300 a year for the second.
Alternatives to credit-based pricing
We make ReplyKit, so weigh our view accordingly.
- Tidio Lyro charges per AI conversation, however many replies it takes.
- Intercom Fin charges $0.99 per outcome on top of helpdesk seats.
- ReplyKit counts one AI reply as one credit on every plan, with no model multipliers: $29 for 1,000 replies, $49 for 5,000, $99 for 20,000, plus $10 per extra 1,000 that never expire. Booking with real open slots and reminders, a leads CRM and a website assistant are built in. On WhatsApp it uses Quick Connect, which is unofficial QR pairing, not the WhatsApp Business API; Meta does not sanction it and a number can be restricted, so read will WhatsApp ban my number and use a dedicated number. You see one plain notice before connecting, and pressing Connect accepts section 3 of our Terms. It does not offer Instagram, Messenger, voice calls or integrations beyond CSV export, so a course business that needs those should stay on Chatbase.
Read ReplyKit vs Chatbase, the Chatbase alternatives roundup and how to train a chatbot on your own data. Or see ReplyKit's pricing and try it free for 7 days.
Frequently asked questions
How much does Chatbase cost?
When we checked in October 2026, Chatbase Hobby was $40 a month, Standard $150 and Pro $500 on monthly billing, or $32, $120 and $400 a month billed yearly. Enterprise is custom. Each paid plan has a 7-day trial.
How do Chatbase message credits work?
Each request to the AI model uses credits based on the model: 1 credit on economical models, 2 on most advanced models and up to 5 on the heaviest. If the agent runs an action, such as checking a calendar, one reply can need two or more requests. Plan credits reset on the 1st of each month and do not carry over.
Does Chatbase have a free plan?
Chatbase's pricing page did not list a free plan when we checked in October 2026. The entry route is a 7-day trial of Hobby, Standard or Pro.
How much do extra Chatbase credits cost?
Auto-recharge credits cost $40 per 1,000 and do not expire. Chatbase adds them automatically when your balance falls below a threshold you set.
How much does it cost to remove Chatbase branding?
Removing the Powered by Chatbase label is an add-on at $1,188 a year, which works out to $99 a month. Enterprise includes white-labeling.
Does Chatbase charge for WhatsApp messages?
Chatbase includes the WhatsApp integration on every plan and says you can send 1,000 free messages a month. Beyond that you add a payment method in your Meta billing settings, so Meta bills you directly, and each reply also uses Chatbase message credits.
Count every AI reply as one, on every plan
ReplyKit includes 1,000 AI replies, booking and a leads CRM for $29 a month, with no model multipliers. Try it free for 7 days, no credit card needed.
Sources and further reading
- Chatbase, Pricing · plan prices, credits, limits by plan, integrations, add-ons, credit renewal and auto-recharge FAQ
- Chatbase Docs, FAQ · credit consumption per response by model, attachment pricing
- Chatbase Docs, WhatsApp integration · how the number connects, 1,000 free messages and Meta billing settings
- Meta, WhatsApp Business Platform pricing · 1,000 free service messages per number and per-message charges from 1 October 2026
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. Prices for other vendors are taken from their public pricing pages as checked in October 2026 and may change. This article is general guidance, not financial advice.