A WhatsApp AI agent for tyre and battery shops: what size, which brand, is it in stock, and can you come to the car park now
Tyre customers know their size or their car, and battery customers know their car and that it will not start. Both want a price and a time. The technician is under a car. An agent asks the size or model, quotes from your list, checks stock, and books the fitting, and gets the stranded driver to a person fast.
Quick answer
A tyre and battery shop's agent asks the tyre size or car model, quotes prices by brand from your list, states stock and lead time, quotes alignment, balancing and disposal charges, books workshop fittings or mobile replacements by area, explains warranty terms, and hands over roadside breakdowns for immediate dispatch, mixed or unusual sizes, and warranty claims.
The split
| Let the agent handle | Keep with a person |
|---|---|
|
|
Size first
Instruct the agent to ask for the tyre size (with an example: 205/55R16) or the car model and year, and to give the price for each brand you stock in that size. For batteries, the car model gives the battery model from your table. If the size is not on the list, it says it will check and hands over. The table format is in the price list guide.
"My car won't start, I am in the car park"
A stranded driver is an emergency for them and a high-value job for you. The agent asks location and car model, quotes the mobile call-out fee and battery price, says a person will confirm the arrival time now, and hands over so someone dispatches. It does not promise a time; a person does. Mobile service areas and hours are in the knowledge base so the agent can say when mobile is not available.
Setting it up
- Knowledge. Upload the tyre price list by size and brand, the battery table by car model, the service charges, the mobile area table, and warranty terms.
- Instructions. Role, tone (quick, plain), the size-first rule, the roadside flow, the check-and-handover for unlisted sizes, and the no-recommendation line.
- Booking or intake. Set the appointment types and hours, or the intake questions the agent asks in order.
- Handover. Name the topics that go to a person; the agent flags the chat and stops replying until you hand it back.
- Test. Send twenty real messages before customers do; the checklist is in the pre-launch test.
ReplyKit connects your number through Meta's official WhatsApp Business Platform. You sign in with your Facebook business account from the dashboard, pick or create the number, and it is live in a few minutes: no pairing, no phone that has to stay online, and no linked-device restriction risk. Replies to customers who message you carry no Meta fee inside the 24-hour service window; reminders and follow-ups sent outside it go as approved templates at Meta's per-message rate. Details in why ReplyKit runs on the official platform.
After the job
Record the fitting date and mileage if given. A reminder for rotation, alignment or the next battery check after the interval you set brings customers back; the templates are in car workshop templates.
Frequently asked questions
Can the agent quote tyre prices?
Yes, by size and brand from your list. It asks the size or car model first.
Does it know which battery fits my car?
From your car-model-to-battery table, yes.
Can it book mobile battery replacement?
It takes location and car model, quotes the call-out, and hands over for a person to dispatch and confirm the time.
What about sizes not on the list?
It says it will check and hands over.
Can it recommend a tyre brand?
It presents the options and prices. Recommendations stay with the shop.
Size, price, stock, booked
Tyres and batteries quoted from your list, fittings booked. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit Acceptable Use Policy · what we refuse to automate
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.