A WhatsApp AI agent for detailing and tinting shops: which package, how much for a Myvi versus an Alphard, and when can you take the car
Detailing customers ask for prices with no vehicle named, tint customers ask which film is legal, and everyone asks whether you can take the car this weekend. The technician is under a bonnet with a polisher. An agent asks the vehicle, quotes the package, and books the bay.
Quick answer
A detailing or tint shop's agent asks the vehicle model and size class before quoting, answers package contents and prices, explains film options and the tint darkness rules you publish, books by bay and duration with drop-off and collection times, handles warranty and maintenance questions from your policy, and hands over damage claims, custom paint correction quotes and complaints to a person.
The split
| Let the agent handle | Keep with a person |
|---|---|
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Vehicle first, price second
Instruct the agent to ask the vehicle model before quoting anything, and give it a size table: compact (Axia, Myvi), sedan (Vios, Civic), SUV (X70, CR-V), MPV (Alphard, Serena), and the price per package for each. A customer who names the car gets the price in one reply; one who does not gets asked. The table format is in the price list guide.
Tint questions
Tint customers want to know which film, how dark, and whether it is legal. Give the agent your film range with prices by vehicle, and the visible light transmission rules as published by the road transport authority in your country, with a link. The agent quotes the rule and your compliant options; it does not advise going darker than the rule, whatever the customer asks.
Setting it up
- Knowledge. Paste the website, upload the package table by vehicle size, the film range with prices, the warranty terms and the aftercare sheet.
- Instructions. Role, tone, the vehicle-first rule, the tint rule, and the handover list.
- Booking. Set the services, durations and hours so the agent offers real slots and sends reminders the day before.
- Handover. Name the topics that go to a person, and the agent flags the chat in your inbox and stops replying until you hand it back.
- Test. Send it twenty real messages from your own phone before customers do; the checklist is in the pre-launch test.
ReplyKit connects your number through Meta's official WhatsApp Business Platform. You sign in with your Facebook business account from the dashboard, pick or create the number, and it is live in a few minutes: no pairing, no phone that has to stay online, and no linked-device restriction risk. Replies to customers who message you carry no Meta fee inside the 24-hour service window; reminders and follow-ups sent outside it go as approved templates at Meta's per-message rate. Details in why ReplyKit runs on the official platform.
Photos and quotes
Customers send photos of swirl marks and scratches asking for a price. The agent acknowledges the photo, gives the package range, and says the technician will confirm after inspection. Paint correction is priced in person; a confident quote from a photo is how disputes start. The reminder and collection messages are in car workshop templates.
Frequently asked questions
Can the agent quote detailing prices?
Yes, by vehicle size class from your table. It asks the model first.
Does it know the tint legal limits?
It quotes the rule you publish with a link to the authority and offers your compliant films.
Can it book bays?
Yes, by bay and service duration, with drop-off and collection times and a reminder.
What about paint correction quotes from photos?
It gives a range and defers the exact quote to inspection.
Does it handle warranty questions?
From your warranty terms, yes. Claims go to a person.
Quoted by vehicle, booked by bay
Packages, films and slots handled in the chat. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit Acceptable Use Policy · what we refuse to automate
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.