A WhatsApp AI agent for pool maintenance, cleaning and repair companies: answer service plans and prices, collect pool details and photos for quotes, triage green pools and equipment faults, and schedule visits
Pool companies get two kinds of messages: the homeowner comparing weekly service plans, and the homeowner whose pool turned green overnight before a party. The technician is in someone else's backyard. Both messages deserve an answer in minutes, and both can be handled from a short knowledge base.
Quick answer
Give a WhatsApp AI agent your service plans with prices and what each includes, one-off service and repair ranges, service area and visit windows, a short guide to common problems in general terms, and an intake script (pool size, type, equipment, photos), and it answers in seconds, collects the details and photos for a quote, triages green pools and equipment faults, books visits into windows with reminders, and hands over diagnoses, exact quotes and emergencies. ReplyKit runs this from $29 a month.
Plans and prices
- Weekly, fortnightly and monthly plans: what is included (chemicals, cleaning, equipment check), price by pool size band.
- One-off services: green pool recovery, filter clean, opening and closing, with ranges.
- Repairs: pump, heater, chlorinator, leak detection, with call-out and diagnostic fees.
- Service area and routes by day, so the agent offers realistic windows.
- The price list format is in a price list the agent can read.
The intake
- Pool type (concrete, fibreglass, vinyl), approximate size, indoor or outdoor, salt or chlorine.
- Equipment: pump, filter type, heater, chlorinator, automation; a photo of the equipment pad answers most of it.
- The problem in the owner's words, with a photo of the water and the equipment.
- Address and access (gate codes, dogs).
- The agent gives the matching range and books a visit window with a reminder; the exact quote follows the visit. The method is in handling quotation requests.
Green pools and faults
Give the agent a short list of what is urgent (pump not running in summer heat, visible leak, electrical fault) and what is routine (cloudy or green water, a filter warning). Urgent gets a same-day hand-over; routine gets the next window and a line of general guidance you wrote ("keep the pump running and avoid swimming until we have tested the water"). The agent must not recommend chemical doses; that is a judgement for the technician with a test kit. Escalation setup is in escalation rules for your agent.
What the technician keeps
What stays with a person:
- Diagnoses and chemical dosing.
- Exact quotes and installation proposals.
- Emergencies and electrical faults.
- Route changes on the day.
- Complaints and warranty.
Everything else the agent handles, and when it is unsure it says so and offers a human rather than guessing; see why the agent says it is not sure.
One honest note before the setup. ReplyKit connects to your number by QR pairing, the same linked-device mechanism as WhatsApp Web. It is live in minutes and needs no Meta approval, but Meta does not sanction automation this way, so a number can be restricted. We enforce limits of 30 replies an hour and 200 a day per number with a warm-up ramp for new numbers, reply to inbound messages only, and recommend a dedicated number rather than your main line. The full picture is in our ban guide.
Starter at $29 a month covers one number, one agent, one website assistant and 1,000 AI replies; Growth at $49 adds two more numbers, five agents and follow-up nudges; the 7-day free trial needs no card. Only the agent's own messages count. Pricing is in USD and the service works wherever WhatsApp does. What it costs in practice.
Frequently asked questions
Can the agent tell me how to fix my green pool?
It gives general guidance you wrote and books a visit. Dosing and diagnosis are the technician's.
Does it quote repairs?
It gives call-out fees and typical ranges from your list; the exact quote follows the visit.
Can it book service visits?
Yes, into route windows by area, with a reminder the day before.
Can it sell weekly plans?
It explains plans and prices and collects the sign-up details for you to confirm.
Does it read photos of equipment?
Yes. It describes the equipment pad and attaches the photos to the job.
Quotes started and visits booked from the backyard
Plans, intake, triage and scheduling handled; diagnosis stays with the technician. 7-day free trial, no card.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · our own account of the risk and the limits we enforce
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.