A WhatsApp AI agent for medical tourism facilitators and international patient offices: answer treatment, package, hospital, travel and timeline questions in the patient's language, collect the case basics, and book the consultation, with all clinical answers left to doctors
International patients enquire in their own language, at their own hour, with a long list of practical questions before they will ever speak to a doctor: what does the package include, how long will I stay, is the hospital accredited, what about flights and a companion, what documents do you need. A facilitator who answers in minutes, in Arabic or Russian or Indonesian, wins the patient.
Quick answer
Give a WhatsApp AI agent your treatment list with general descriptions, package inclusions, indicative price ranges where you publish them, hospital and doctor credentials, accreditation, travel and accommodation logistics, typical timelines, document requirements and your consultation process, and it answers in seconds in the patient's language, collects the case basics, directs medical reports to your secure upload, and books a consultation. Instruct it never to give clinical opinions, suitability assessments or outcome expectations; those are the doctors'. ReplyKit runs this from $29 a month.
Logistics yes, clinical no
In the instructions: "You provide information about services, packages, logistics, documents and process. You never say whether a treatment is suitable for a person, what results to expect, or anything about their condition, scans or reports; those are answered by the medical team after review. If asked, say so and offer to book a consultation." Many jurisdictions regulate medical advertising; keep claims to what is approved and let the agent quote them exactly. The scoping pattern is shared with specialist clinics.
The knowledge base
- Treatments by specialty with a general description, typical stay length and recovery time as published.
- Packages: what is included (consultation, procedure, nights, transfers, interpreter), what is not.
- Indicative price ranges if you publish them, dated, with the note that the quote follows the doctor's review.
- Hospital accreditation, doctor credentials, languages spoken on site.
- Travel: visa guidance in general terms, airport pickup, accommodation options, companion policy.
- Documents: ID, reports, scans; how to upload securely.
- Timeline: enquiry to quote to travel to procedure to follow-up.
The intake
- Country, language, treatment of interest, rough timeline.
- Whether they have existing reports or scans; the agent sends the secure upload link and asks them not to send medical documents in WhatsApp.
- Companion and accommodation needs.
- Consultation booking (video or on arrival) into a real slot with a reminder, in the patient's time zone; see multiple time zones.
- The case lands in the CRM with everything, and a coordinator takes it from there.
What the team keeps
What stays with a person:
- All clinical answers and the review of reports.
- Quotes after review, and payment plans.
- Visa letters and travel arrangements.
- Complications, complaints and refunds.
- Anything a patient shares about their health, which the agent acknowledges and passes on without comment.
Everything else the agent handles, and when it is unsure it says so and offers a human rather than guessing; see why the agent says it is not sure.
One honest note before the setup. ReplyKit connects to your number by QR pairing, the same linked-device mechanism as WhatsApp Web. It is live in minutes and needs no Meta approval, but Meta does not sanction automation this way, so a number can be restricted. We enforce limits of 30 replies an hour and 200 a day per number with a warm-up ramp for new numbers, reply to inbound messages only, and recommend a dedicated number rather than your main line. The full picture is in our ban guide.
Starter at $29 a month covers one number, one agent, one website assistant and 1,000 AI replies; Growth at $49 adds two more numbers, five agents and follow-up nudges; the 7-day free trial needs no card. Only the agent's own messages count; replies you receive and messages you send yourself are free. Pricing is in USD and the service works wherever WhatsApp does. What it costs in practice.
Frequently asked questions
Will the agent say if a treatment is right for me?
No. It explains packages and logistics and books a consultation; suitability and outcomes are answered by the medical team.
Can patients send medical reports through WhatsApp?
The agent directs them to your secure upload link and asks them not to send reports in the chat.
Does it answer in the patient's language?
Yes. It replies in whatever language the patient writes.
Can it quote prices?
Only indicative ranges you publish, with the note that the quote follows the doctor's review.
Can it book consultations across time zones?
Yes, into real slots, stated in the patient's time zone, with a reminder.
First to answer, in the patient's language
Packages, logistics, documents and consultation booking handled; clinical questions go to doctors. 7-day free trial, no card.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · our own account of the risk and the limits we enforce
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for patient-service administration, not medical or regulatory advice; medical advertising and patient data rules vary by country.