WhatsApp AI agent for dive shops and adventure operators: trip dates, certification requirements, weather rules and bookings answered in the traveller's language
A dive instructor at 18 metres cannot answer WhatsApp, and the shop's phone is in a dry bag. Travellers message in five languages about course dates, prices, certification requirements, what to bring and whether tomorrow's trip runs in this weather. An AI agent answers from the trip sheet and books the participant.
Quick answer
Put a WhatsApp AI agent on your operator's number with trips and courses, dates and prices, certification and age requirements, inclusions, equipment rental, pickup points, weather and cancellation policy and what to bring as knowledge. It answers in the traveller's language, collects participant names, certification level, age, medical declaration status and pickup point, and books trips and courses into real capacity. Medical clearance, weather calls on the day and refunds stay with staff. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Trips and courses with dates, times, prices, durations and inclusions.
- Certification, age, swimming and medical declaration requirements as published.
- Equipment rental prices, what to bring, and what is provided.
- Pickup points and times, boat departure, island transfers.
- Weather and cancellation policy in exact words, and the process for a cancelled trip.
- Booking into real capacity per trip, with participant details and a reminder.
- Replies in the traveller's language, with voice notes transcribed.
Keep with a person
- Medical clearance decisions and fitness-to-dive questions: the instructor or a doctor.
- The weather call on the day, announced by staff.
- Refunds and rebooking after cancellations.
- Safety incidents and complaints.
Capacity per trip, not per day
Set each trip as a service with its capacity and time, so the agent books into real seats and stops when the boat is full. Collect participant details at booking (names, certification, age, declaration status) so the manifest is ready. For weather, instruct the agent to state the policy and say staff confirm the go or no-go by a fixed time, never to predict conditions itself. See booking on WhatsApp for the mechanics.
Setup for an operator
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained A server-side agent also means the phone can be in the dry bag; the number lives on Meta's platform.
- Upload the trip sheet and price list; write requirements, pickup and weather policy as text.
- Add trips and courses as services with capacity and times.
- Instruct the boundaries: no medical clearance, no weather predictions, refunds to staff.
- Connect the number through Meta's sign-in and test in German with "two fun dives Tuesday, I am Advanced, last dive two years ago".
Frequently asked questions
Can the agent book dive trips?
Yes, into real capacity per trip, collecting participant details for the manifest, with a reminder.
Does it answer in the traveller's language?
Yes, in more than 30 languages, from one knowledge base.
Can it say whether tomorrow's trip runs?
It states the weather policy and when staff confirm; it never predicts conditions itself.
Does it handle medical questions?
No. Fitness-to-dive and clearance questions go to the instructor or a doctor.
Does the phone need signal?
The agent runs on the server; the phone is not involved once the number is connected.
Book the boat from the boat
Trip sheet, requirements, capacity per trip, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- DataReportal, Digital 2025: Malaysia · WhatsApp is the most used messaging platform in Malaysia
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- ReplyKit Acceptable Use Policy · what we refuse to automate
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for operator administration, not medical, safety or legal advice.