WhatsApp AI agent for travel agencies: answer package questions in any language and capture the traveller
Travel enquiries arrive in every language, at every hour, and half of them are "how much for Bali?" with no dates. A consultant needs five things before they can quote, and getting them takes three days of back-and-forth. An AI agent gets them in the first conversation and hands the consultant a ready enquiry.
Quick answer
Put a WhatsApp AI agent on your agency's number with your package sheets as knowledge. It answers package contents, indicative prices, inclusions, and document requirements you have written down, collects destination, dates, group size and budget, and hands the enquiry to a consultant with everything attached. Keep final quotes, bookings and payment with people. ReplyKit replies in more than 30 languages from $29 a month.
Five things before a quote
Destination, dates, number of travellers, budget, and any special needs. Without them a consultant cannot quote, and collecting them by message over three days loses the customer to an agency that asked faster. Travel is also multilingual by nature: an agency in Kuala Lumpur or Singapore hears from customers in Malay, English, Chinese, Tamil and Indonesian in one afternoon. The agent replies in whichever language the customer writes, which a single consultant rarely can.
What the agent handles
Automate
- Package contents, itineraries, inclusions and exclusions from your package sheets.
- Indicative prices and seasonal ranges you have chosen to publish, always marked as subject to confirmation.
- Document and visa requirements you have written down for common destinations.
- The qualification: destination, travel dates, group size, budget range, special needs.
- Office hours, location, how deposits work.
- Replies in the customer's language, and voice notes transcribed.
- Handing the enquiry to a consultant with every answer saved on the lead's card.
Keep with a person
- Final quotes, availability checks and bookings.
- Payment, refunds, changes and cancellations.
- Anything about a trip already booked, especially problems during travel.
- Visa advice beyond your written checklist. Rules change and the agent should not improvise.
The handover that consultants actually like
The agent's job ends when it has the five things. It then says a consultant will follow up with a quote, marks the lead Qualified, and the consultant sees destination, dates, group size and budget on the lead's card next to the conversation. The consultant replies in the same chat; the agent pauses the moment a human types, and hands back when the human goes quiet. Consultants stop asking for dates and start selling trips. Our guide to AI-to-human handover on WhatsApp covers the mechanics.
Setup for an agency
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; details in Meta's messaging limits explained
- Upload package sheets as PDFs, one per destination or season, and replace them when prices change. Mark prices as indicative in the sheet itself.
- Write your document checklists for the destinations you sell most, as plain text.
- Instruct the qualification in order: destination, dates, travellers, budget, needs. Then hand over.
- Set the boundaries: no confirmed prices, no visa advice beyond the checklist, nothing about booked trips.
- Connect the number through Meta's sign-in and test in two languages with a vague "how much for Japan?". It should ask for dates before talking prices.
Frequently asked questions
Can the agent quote a package?
It gives indicative prices you have published, marked as subject to confirmation, and collects the details a consultant needs for a firm quote.
Does it reply in Chinese, Malay and Indonesian?
Yes. It replies in the language the customer writes in, across more than 30 languages, and transcribes voice notes.
What does the consultant receive?
A lead marked Qualified with destination, dates, group size, budget and needs on the card, plus the full conversation. They reply in the same chat.
Can it give visa advice?
Only what you have written in your checklist. For anything else it hands over, because visa rules change.
How much does it cost?
From $29 a month for one number, one agent and 1,000 replies. Multi-brand agencies run several agents on the $49 Growth plan.
Hand your consultants ready enquiries
Upload your package sheets, set the five questions, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- DataReportal, Digital 2025: Malaysia · WhatsApp is the most used messaging platform in Malaysia
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for travel business operations, not visa, legal or financial advice.