Kommo pricing in 2026: per-user plans, the six-month minimum, and what AI really costs
Kommo looks cheap at $25 a user, then two details change the maths: you cannot pay monthly, and the AI agent features sit on the higher plans. This guide is for small sales teams thinking about Kommo as their WhatsApp CRM. It covers every plan as of October 2026, how AI credits scale, what Meta charges, and two worked bills.
Quick answer
Kommo costs $25, $35 or $45 per user a month for Base, Advanced and Pro, but there is no monthly billing: the minimum term is six months, paid upfront ($150, $210 or $270 per user). AI agents start on Advanced (up to 3) and Pro (up to 50), with 750 to 2,250 AI credits per user a month. Meta bills WhatsApp message fees directly.
How much does Kommo cost?
Kommo charges per user: $25 a month on Base, $35 on Advanced and $45 on Pro. Monthly payment is not available. The shortest term is six months, billed upfront, and Enterprise is priced on request.
| Plan | Per user a month | Billed per user, six months | Three users, six months | Leads per user | AI credits per user a month |
|---|---|---|---|---|---|
| Base | $25 | $150 | $450 | 2,500 | 750 |
| Advanced | $35 | $210 | $630 | 5,000 | 1,250 |
| Pro | $45 | $270 | $810 | 10,000 | 2,250 |
| Enterprise | Custom, depends on your setup | ||||
Prices in US dollars from Kommo's pricing page, checked October 2026. The page also offers 9-month, 1-year and 2-year terms, but only showed prices for the six-month term when we checked. Kommo has a 14-day free trial with full access, 10GB of storage and no credit card. Kommo says there are no mandatory extra fees; optional costs come from paid third-party integrations and extra AI credits. You can also add free users with limited access to shared client profiles.
What does each Kommo plan include?
Base is a CRM with a unified messenger inbox. Advanced adds automation, broadcasts and the first AI agents. Pro adds booking, AI appointment booking and voice message handling.
| Capability | Base | Advanced | Pro |
|---|---|---|---|
| Pipelines, unified inbox, calendar, dashboard | Yes | Yes | Yes |
| Messenger apps and 100+ marketplace integrations | Yes | Yes | Yes |
| Basic AI: reply and task suggestions, summaries, writing help | Yes | Yes | Yes |
| Pipeline automation, no-code bots, broadcasting | No | Yes | Yes |
| AI agents | None | Up to 3 | Up to 50 |
| Missed message detection, AI field suggestions | No | Yes | Yes |
| Booking and scheduling, AI appointment booking | No | No | Yes |
| AI voice message handling | No | No | Yes |
| Dynamic segments, ad audience sync, campaign ROI tracking | No | No | Yes |
Enterprise adds single sign-on, scheduled backups, a priority SLA and a dedicated account manager. The practical upshot: if you want an AI agent that answers on WhatsApp, Advanced is the floor. If it also has to book appointments or understand voice notes, you need Pro.
How do Kommo AI credits work?
Every paid plan gives each user a monthly pool of AI credits: 750 on Base, 1,250 on Advanced and 2,250 on Pro. Credits are multiplied by your number of seats, reset on your billing date each month, and do not roll over.
When you run out, Kommo's options are to upgrade, add seats, or buy AI credit packages, which its FAQ calls the most cost-effective route. The pricing page did not show package prices or how many credits one AI reply uses when we checked, so ask for both before relying on the AI agent for a busy inbox. One consequence of per-seat credits is worth knowing: a solo owner on Pro has 2,250 credits a month, while a five-person team on the same plan shares 11,250, so the AI allowance grows with headcount rather than with message volume.
What does WhatsApp cost on Kommo?
Kommo connects WhatsApp through the official WhatsApp Business API and does not charge for WhatsApp messages. Meta bills its message fees to you directly, separately from the Kommo subscription, according to Kommo's September 2026 pricing update post.
- Base: one WhatsApp number and one Instagram account, plus one more channel for each extra user.
- Advanced: three WhatsApp numbers and three Instagram accounts, with more added per extra user beyond that.
- Pro: unlimited.
Meta charges per delivered message by category and country. Since 1 October 2026, service replies inside the 24-hour window are free only for the first 1,000 per number each month. As examples of Meta's list rates republished by Twilio, a marketing template costs about $0.0397 to Mexico and $0.0635 to the UK, and a service or utility message about $0.0085 and $0.022. Our WhatsApp Business API pricing explainer covers the rest.
Kommo for a sales team and a solo owner
Both are hypothetical teams using Kommo's six-month prices and Meta's list rates.
A three-agent property team in Mexico City on Advanced
| Line | Working | Per month |
|---|---|---|
| Kommo Advanced | 3 users x $35 ($630 upfront for six months) | $105.00 |
| Meta service replies | 1,500 minus 1,000 free = 500 x $0.0085 | $4.25 |
| Meta marketing broadcasts | 400 x $0.0397 | $15.88 |
| Total | 3,750 AI credits shared, up to 3 AI agents | $125.13 |
A solo salon owner in London on Pro
| Line | Working | Per month |
|---|---|---|
| Kommo Pro | 1 user x $45 ($270 upfront for six months) | $45.00 |
| Meta service replies | 1,200 minus 1,000 free = 200 x $0.022 | $4.40 |
| Total | 2,250 AI credits, AI appointment booking | $49.40 |
The salon needs Pro, not Base, because AI appointment booking and voice message handling are Pro features. If its 2,250 credits run out in a busy month, it buys a credit package at a price Kommo quotes in the account.
Is Kommo worth the money?
Kommo is good value for sales teams that live in messengers and want pipelines, automation and WhatsApp on one screen, especially in markets where WhatsApp and Instagram drive sales. It is less suited to businesses that dislike prepaying, or that need only an assistant to answer and book rather than a full CRM.
Where Kommo is strong
A real sales pipeline built around chat, an official WhatsApp API connection with no Kommo message fees, Instagram and other messengers in the same inbox, a large integration marketplace, and AI agents that scale up to 50 on Pro.
Where it gets expensive
No monthly billing, per-seat pricing that grows with every salesperson, AI agents only from Advanced, booking only on Pro, and credit package prices you only see inside the account.
What are the other options?
We make ReplyKit, which overlaps with Kommo for some small businesses, so read this with that in mind. Our Kommo alternatives page compares more tools, and Trengo pricing shows a shared-inbox model priced per team rather than per seat.
ReplyKit is much narrower than Kommo: an AI agent for WhatsApp and website chat with one shared inbox and a simple leads list (hot, warm, cold, with CSV export), not a sales pipeline. It answers from your own content, qualifies leads and books appointments, and costs $29, $49 or $99 a month with AI replies included, no per-seat fees and no Meta fees. It connects through a QR code that links your number as a device. That is unofficial, not the WhatsApp Business API and not sanctioned by Meta, so a number can be restricted; read will WhatsApp ban my number for automation? and use a dedicated number. It does not do broadcasts or Instagram. For the London salon it might be enough; for the Mexico City team's pipeline it would not be. Compare the plans, read ReplyKit vs Kommo, or try it free for 7 days.
Frequently asked questions
Can I pay for Kommo monthly?
No. Kommo's FAQ says monthly payment is not currently available and the minimum subscription is six months. Longer terms of 9 months, 1 year and 2 years are also offered.
How much is Kommo per user?
$25 a month on Base, $35 on Advanced and $45 on Pro, billed per user for at least six months at a time: $150, $210 or $270 per user upfront. Enterprise is custom.
Does Kommo charge for WhatsApp messages?
Kommo says it does not charge for WhatsApp messages. Meta bills its per-message fees to you directly, separately from your Kommo subscription.
Which Kommo plan has AI agents?
AI agents start on Advanced, with up to 3, and Pro allows up to 50. Base includes basic AI help such as reply suggestions and summaries but no AI agents.
Do Kommo AI credits roll over?
No. Credits reset on your billing date each month and unused credits do not carry over. You can buy extra credit packages, add seats or upgrade if you run out.
Does Kommo have a free trial?
Yes, 14 days with full access to all features, 10GB of storage, and no credit card required.
Need an AI agent that answers and books, not a full CRM?
ReplyKit replies on WhatsApp and your website from $29 a month, billed monthly, with no per-seat fees. Try it for 7 days with 300 AI replies and no card.
Sources and further reading
- Kommo, pricing · per-user prices, six-month billing, AI credits and agents by plan, channel limits, trial, checked October 2026
- Kommo, WhatsApp pricing in 2026 (30 September 2026) · Meta bills WhatsApp fees directly; Kommo does not charge for WhatsApp messages
- Meta, WhatsApp Business Platform pricing · per-message categories and the 1,000 free service messages from 1 October 2026
- Twilio, WhatsApp messaging pricing · Meta's list rates in USD for Mexico and the UK
- ReplyKit, Will WhatsApp ban my number for automation? · the risk of unofficial QR pairing
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. Prices for other vendors are taken from their public pricing pages as checked in October 2026 and may change. This article is general guidance, not financial advice.