WhatsApp AI agent for appliance dealers: models, promotions, installation slots and filter replacement reminders answered from one product list
Appliance dealers sell a product and then service it for years, and both halves run on WhatsApp: which model, how much with installation, when can you install, and later, time for a filter change or a service. An AI agent answers the sales questions from your list, books installation, and handles the service enquiries that keep customers for a decade.
Quick answer
Put a WhatsApp AI agent on your shop's number with models, specs, prices and promotions, installation fees and requirements, warranty, service and consumable prices (filters, gas top-up), and service intervals as knowledge. It recommends within your listed range, takes order and installation details, books installation and service slots, and answers maintenance questions. Site-specific installation quotes, warranty claims and technical faults stay with technicians. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Models with specs, capacities, prices and current promotions, and recommendations within the listed range for a stated need.
- Installation fees, requirements and what the technician needs on site.
- Warranty terms and what is covered.
- Consumables and service: filter cartridges by model, service prices, gas top-up, with recommended intervals.
- Order and installation details: model, address, preferred slot, saved for the team.
- Installation and service booking into technician slots, with reminders.
- Payment and instalment information as published.
Keep with a person
- Site-specific installation quotes for unusual setups.
- Fault diagnosis on installed units; the agent books a service visit.
- Warranty claims and disputes.
- Financing approval.
The after-sales half
Every installed unit is a future service enquiry. Put consumable prices by model and recommended intervals in the knowledge, and instruct the agent to ask for the model and installation date when a customer asks about service. It quotes the cartridge or service, books the visit, and the lead's card records the model for next time. Customers who get a fast, accurate answer about a filter change stay customers.
Setup for a dealer
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
- Upload the model list with prices and promotions; write installation, warranty and service prices as text.
- Add installation and service slots as services by technician area.
- Instruct the boundaries: no invented specs, faults to a visit, claims to staff.
- Connect the number through Meta's sign-in and test with "which purifier for a family of four, and how much installed in Puchong?".
Frequently asked questions
Can the agent recommend a model?
Within your listed range for a stated need, using only listed specs and prices.
Does it book installation?
Yes, into technician slots by area, with a reminder.
Can it handle filter replacement enquiries?
Yes, quoting cartridges by model and booking the service visit.
Will it diagnose a faulty unit?
No. It books a service visit.
How much does it cost?
From $29 a month for one number and 1,000 replies.
Sell it, then service it, on one number
Model list, installation slots, consumables by model, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.