WhatsApp AI agent for electronics stores: specs, stock, price and warranty answered from your product list, trade-ins and repairs routed to the counter
Electronics customers ask precise questions and expect precise answers: specs, whether a model is in stock, the price with and without the promotion, warranty terms, instalment options. Staff on the floor cannot type them. An AI agent answers from your product list, reserves the item, and hands technical and trade-in questions to the counter.
Quick answer
Put a WhatsApp AI agent on your store's number with product lines (model, key specs, price, promo price, stock status), warranty terms, financing and instalment information as published, and store hours as knowledge. It answers spec and price questions, recommends within your listed range for stated needs, takes reservation and order details, and hands trade-in valuations, troubleshooting, repairs and financing approval to staff. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Product details from your list: model, key specs, colours, price, promotion, stock status.
- Recommendations within your listed range for a stated need and budget, without inventing specs.
- Warranty terms, extended warranty prices, what is covered.
- Financing and instalment information exactly as published, no approvals.
- Reservations and order details for the team to confirm, with pickup or delivery.
- Store hours, location, and services like setup and data transfer with prices.
- Accessory compatibility from your notes.
Keep with a person
- Trade-in valuations, which need the device in hand.
- Technical troubleshooting of a device the customer owns.
- Repairs beyond the price list.
- Financing approval, price matching and negotiation.
The product list that makes it accurate
One line per model: "Laptop X, 16GB RAM, 512GB SSD, 14-inch, RM 3,299, promo RM 2,999 until 30 Sept, in stock, 2-year warranty." The agent then answers "under RM 3,000 for video editing" from the lines that match, and says so when nothing matches. Never let it extrapolate specs; instruct it to quote only listed ones. The price list guide applies, and the repair shop guide covers the repair side.
Setup for a store
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
- Upload the product list with specs and prices, and replace it when promotions change.
- Write warranty, financing and services as text.
- Instruct the boundaries: no invented specs, trade-ins and troubleshooting to staff.
- Connect the number through Meta's sign-in and test with "best laptop under RM 3,000 for video editing, in stock?".
Frequently asked questions
Can the agent recommend a product?
Within your listed range for a stated need and budget, using only the specs you listed. It says so when nothing fits.
Does it know stock?
From the stock status in your product list or a daily note. Update it when it changes.
Can it value a trade-in?
No. Trade-ins need the device in hand; the agent books a visit.
Can it handle instalment questions?
It explains published options and documents. Approval stays with the store or the finance partner.
How much does it cost?
From $29 a month for one number and 1,000 replies.
Answer the spec question from the list
Product lines, warranty, financing info, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.