WhatsApp AI agent for phone repair shops: quote the screen, check the part, book the drop-off
A repair counter gets the same message a hundred times a week: a model, a fault, and "how much, how long?". The technician with a screen half-glued cannot answer. The customer walks to the next shop in the mall. An AI agent quotes from your model price list, checks your parts note, and books a drop-off before the customer leaves the food court.
Quick answer
Put a WhatsApp AI agent on your shop's number with a price list by model and fault, a parts-availability note, turnaround times and warranty terms as knowledge. It quotes fixed repairs, says when a part must be ordered, books drop-off slots, and answers data-backup and warranty questions. Diagnosis of unknown faults, water damage and anything about a device already in the shop stays with the technician. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Fixed-price repairs by model and fault: screens, batteries, charging ports, back glass, keyboards.
- Parts availability from a note you update: in stock, order two days, not available.
- Turnaround times, whether you offer while-you-wait service, and pickup options.
- Warranty on repairs and on parts, as written.
- Data and backup guidance you write down: back up first, what is at risk.
- Drop-off booking into real slots, with a reminder.
- Trade-in and accessory questions from your list.
Keep with a person
- Diagnosis of faults not on the list, water damage, motherboard issues. The agent books an inspection.
- Quotes for models not listed.
- Progress on a device already in the shop, unless you keep a status note.
- Complaints and warranty disputes.
The price list that makes this work
Structure it by model, then fault, one line each: "iPhone 13, screen, RM 450, in stock, 1 hour". The agent reads that cleanly and quotes exactly. Group older models into ranges if you must, but never let the agent extrapolate; instruct it that unlisted models get "we'd need to check that one, can you drop by or send the model number?". Our guide to writing a price list the agent can read covers the format.
Setup for a repair shop
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; details in Meta's messaging limits explained
- Write the price list by model and fault, with stock and turnaround, and upload it. Replace it when prices change.
- Write warranty, backup and pickup policies as text.
- Add drop-off slots as a service and set hours.
- Instruct the boundaries: no quotes for unlisted models, water damage to inspection, devices in the shop to a person.
- Connect the number through Meta's sign-in and test with "Samsung S23 screen how much" and "my phone fell in the pool".
Frequently asked questions
Can the agent quote a screen repair?
Yes, from your price list by model and fault. For unlisted models or unknown faults it books an inspection rather than guessing.
Does it know if a part is in stock?
From a parts note you keep updated. If a part must be ordered it says so and gives the lead time you wrote.
Can it book a drop-off?
Yes. Set drop-off slots and hours, and it offers real slots and reminds.
Can it tell a customer when their phone is ready?
From a status note you update, or by taking the ticket number and handing over for a one-line human reply.
How much does it cost?
From $29 a month for one number and 1,000 replies. 7-day free trial.
Quote before they reach the next shop
Price list by model, parts note, drop-off slots, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- Lead Response Management Study (2007) · the five-minute window for contacting a new lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.