A WhatsApp AI agent for museums, galleries, zoos, theme parks and visitor attractions: answer opening hours, ticket prices, exhibitions, accessibility, group visits and directions in any visitor's language
An attraction's front desk answers the same questions in person all day and the same questions on the phone when nobody is free to pick up: are you open on Monday, how much for a family, is the dinosaur hall open, is it stroller-friendly, where do we park. Visitors from abroad ask in their own language and often give up.
Quick answer
Give a WhatsApp AI agent your opening hours and holiday exceptions, ticket prices and concessions, current exhibitions and shows with dates, accessibility and facilities, parking and transport, group and school visit rules, and a daily status note (closures, sold-out time slots, weather), and it answers visitors in seconds in their language, directs ticket purchases to your official link, collects group visit requests with headcount and date, and hands over complaints, lost property and anything needing staff. ReplyKit runs this from $29 a month.
What visitors ask, and the notes that answer
| Question | Knowledge note |
|---|---|
| Hours and holidays | Weekly hours plus an exceptions list by date |
| Tickets and concessions | Adult, child, senior, student, family, member; what is included; where to buy |
| What's on | Exhibitions and shows with dates, times and which ticket covers them |
| Accessibility | Step-free routes, wheelchairs, toilets, quiet hours, assistance animals |
| Facilities | Café, lockers, strollers, baby changing, photography rules |
| Getting there | Address, parking and cost, public transport, drop-off |
| Groups and schools | Minimum size, rates, booking lead time, guided options, what to send |
| Today | A status note: closures, sold-out slots, weather-affected areas |
Ticket sales stay on your platform; the agent sends people to the official link. Group requests are collected (organisation, date, headcount, ages, language needed) and handed to the bookings team; the intake pattern is in group bookings and corporate enquiries.
Every visitor's language
A tourist writing in Japanese or Portuguese gets an answer in Japanese or Portuguese, from your English notes, which no front desk can match at scale. Keep place names and exhibition titles as you want them said. The mechanics and limits are in what languages the agent speaks. Print the number on tickets, the website and signage as "questions? message us".
On a busy day
- Update the status note at opening: sold-out time slots, a closed gallery, a cancelled show.
- The agent answers "is the 2 pm show still on" from it, and "can I come at 3" with the slot availability you listed.
- Lost children and medical issues: a one-line instruction to find staff, and an immediate hand-over.
- Complaints: handed over with the chat; a person responds.
What staff keep
What stays with a person:
- Group and school bookings, confirmation and invoicing.
- Refunds and complaints.
- Membership and donor conversations.
- Press and event hire enquiries.
- Safety and incidents.
Everything else the agent handles, and when it is unsure it says so and offers a human rather than guessing; see why the agent says it is not sure.
One honest note before the setup. ReplyKit connects to your number by QR pairing, the same linked-device mechanism as WhatsApp Web. It is live in minutes and needs no Meta approval, but Meta does not sanction automation this way, so a number can be restricted. We enforce limits of 30 replies an hour and 200 a day per number with a warm-up ramp for new numbers, reply to inbound messages only, and recommend a dedicated number rather than your main line. The full picture is in our ban guide.
Starter at $29 a month covers one number, one agent, one website assistant and 1,000 AI replies; Growth at $49 adds two more numbers, five agents and follow-up nudges; the 7-day free trial needs no card. Only the agent's own messages count; replies you receive and messages you send yourself are free. Pricing is in USD and the service works wherever WhatsApp does. What it costs in practice.
Frequently asked questions
Can the agent answer in a visitor's language?
Yes. It replies in whatever language the visitor writes, from your English notes.
Does it sell tickets?
No. It answers prices and sends visitors to your official ticketing link.
Can it handle group and school enquiries?
It collects organisation, date, headcount and needs, and hands over to your bookings team.
How does it know about today's closures?
From a status note you update each morning.
Can it answer accessibility questions?
Yes, from the accessibility note you write: routes, facilities, assistance animals and quiet hours.
Every visitor question answered, in every language
Hours, tickets, exhibitions, accessibility and groups, from one knowledge base. 7-day free trial, no card.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · our own account of the risk and the limits we enforce
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.