A WhatsApp AI agent for immigration and visa consultants: answer process, timeline, fee and document questions in the client's language, collect the case basics, and book the consultation, with eligibility opinions left to the licensed adviser
An immigration consultancy's WhatsApp is a stream of the same questions in many languages: can I apply for this visa, what documents, how long, how much do you charge, is my case strong. The first four are general information a good FAQ answers. The fifth is a professional opinion, and the agent must never give it.
Quick answer
Give a WhatsApp AI agent your services by visa or programme type, the general process and typical timelines as published by the authorities, your fees, document checklists per type, and your consultation availability, and it answers general questions in seconds in the client's language, collects case basics (nationality, destination, purpose, timeline, family members), sends the matching checklist, and books a consultation. Instruct it never to assess eligibility, predict outcomes or give legal advice. ReplyKit runs this from $29 a month, and the Growth plan's numbers can be split by destination or language.
General information only
In the instructions: "You explain visa types, processes, timelines, fees and document requirements in general terms from the knowledge base. You never say whether a person is eligible, how strong their case is, or what they should do; those are for the consultation with a licensed adviser. If asked, say so and offer to book." Add your licence or accreditation (many countries regulate immigration advice) so the agent can state it. Keep timelines sourced from the official authority pages and dated, since they change; the agent should say "as published in {month}". Multi-language handling is covered in knowledge for a multilingual agent.
The case basics
- Nationality and current country of residence.
- Destination country and purpose: work, study, family, investment, visit.
- Timeline and whether an application has been started or refused before.
- Family members included.
- The agent sends the matching document checklist and your fee for that service, then offers consultation slots and books one.
- Everything lands in your CRM; on the Growth plan a nudge goes out if the client goes quiet after the checklist, which is common while they gather papers.
Clients in every language
The agent replies in the client's language from your English knowledge base, which for a consultancy serving many nationalities removes the need for staff who speak each one at enquiry stage. Keep official terms in English alongside any translation ("skilled worker visa") so clients can match them to the authority's site. For documents, instruct the agent to direct uploads to your secure system rather than WhatsApp, and to hand over if passports or certificates arrive in the chat. See what languages the agent speaks.
What the adviser keeps
What stays with a person:
- Eligibility assessments and case strategy.
- Anything about a refusal, appeal or deadline.
- Fee negotiation and payment plans.
- Urgent cases with a date attached.
- Complaints.
Everything else, which is most of the volume, the agent handles, and when it is unsure it says so and offers a human rather than guessing; see why the agent says it is not sure.
One honest note before the setup. ReplyKit connects to your number by QR pairing, the same linked-device mechanism as WhatsApp Web. It is live in minutes and needs no Meta approval, but Meta does not sanction automation this way, so a number can be restricted. We enforce limits of 30 replies an hour and 200 a day per number with a warm-up ramp for new numbers, reply to inbound messages only, and recommend a dedicated number rather than your main line. The full picture is in our ban guide.
Starter at $29 a month covers one number, one agent, one website assistant and 1,000 AI replies; Growth at $49 adds two more numbers, five agents and follow-up nudges; the 7-day free trial needs no card. Replies you receive and messages you send yourself are free; only the agent's own messages count. Pricing is in USD and the service works in any country where WhatsApp does. What it costs in practice.
Frequently asked questions
Will the agent say if I am eligible?
No. It explains visa types, processes and documents in general terms and books a consultation for the assessment.
Can it answer in my language?
Yes. It replies in whatever language the client writes.
Does it send document checklists?
Yes, the checklist for the visa type and case, with your secure submission instructions.
How does it keep timelines accurate?
From your knowledge base, which you date and update from the official authority pages. The agent states the date it was published.
Can it book consultations?
Yes, into real slots, with a reminder the day before.
General questions answered in any language; opinions stay with you
Visa types, timelines, fees, checklists and consultation bookings. 7-day free trial, no card.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · our own account of the risk and the limits we enforce
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for consultancy administration, not immigration or legal advice; check your jurisdiction's rules on who may give immigration advice.