WhatsApp AI agent for sports courts: check the slot, quote the rate, book the court, all in the chat
Court bookings are the purest slot business there is: a court, an hour, a price. The enquiry is always "got slot Saturday 8pm?", it arrives in a burst on Thursday night, and the counter is busy checking people in. An AI agent answers with the real open slots and books the court in the same reply.
Quick answer
Put a WhatsApp AI agent on your centre's number with courts as services, hourly rates by peak and off-peak, opening hours, deposit and cancellation rules, and facilities as knowledge. It answers availability with real slots, books courts, states the deposit rule, sends a reminder, and handles group and recurring enquiries by handing over. ReplyKit does this from $29 a month; a busy centre runs two numbers on Growth for peak evenings.
What the agent handles
Automate
- Court availability by day and hour from real slots, and booking in the chat.
- Rates by peak and off-peak, per hour, per court type.
- Deposit, cancellation and no-show rules stated before booking.
- Facilities: lighting, showers, parking, equipment rental, shoe rules.
- Opening hours, location, how to pay.
- Reminders the day before, and rebooking when a group cancels.
- Replies in Malay, English or Chinese.
Keep with a person
- Recurring weekly bookings and tournament or event hire.
- Refunds, rain-outs and disputes.
- Membership or corporate deals.
- Anything on the day about the state of a court.
Courts as services, hours as slots
Set each court as a service with a 60-minute duration and your opening hours. The agent then answers "Saturday 8pm?" with the courts open at 8pm, books the one the customer picks, and blocks it. Cancellations free the slot for the next person who asks. Deposits are stated in one line before confirming, per our policy templates. Peak evenings at a busy centre can exceed one number's daily cap of 200 replies; the Growth plan's second number handles it.
Setup for a centre
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
- Add each court as a service with hours; write rates by peak and off-peak as text.
- Write the deposit and cancellation rule as a one-liner the agent states before booking.
- Instruct the boundaries: recurring bookings and events to the manager.
- Connect the number through Meta's sign-in and test with "Saturday 8pm 2 courts" on a busy evening.
Frequently asked questions
Can the agent book a court?
Yes. Courts are services with hourly slots; it offers real availability, books, states the deposit rule and reminds.
Does it handle peak-hour bursts?
Yes; there is no hourly cap on the official platform, only the monthly reply allowance of your plan. Busy centres add a second number on the Growth plan.
Can it take recurring bookings?
It hands those to the manager, with the details collected.
Does it take deposits?
It states the rule; payment is by your usual method or at the counter.
How much does it cost?
From $29 a month for one number and 1,000 replies. Two numbers on the $49 Growth plan for peak nights.
Book the court in one reply
Courts as slots, rates, deposit rule, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.