WhatsApp AI agent for furniture stores: dimensions, stock, delivery and assembly answered before the customer buys elsewhere
Furniture customers ask precise questions: dimensions, materials, whether it comes in grey, delivery to their area, assembly, warranty. They ask at night after measuring the room. The showroom is closed. An AI agent answers from the catalogue and books the delivery or the showroom visit.
Quick answer
Put a WhatsApp AI agent on your store's number with catalogue lines (dimensions, materials, colours, prices), stock notes, delivery areas and lead times, assembly and warranty terms as knowledge. It answers product and delivery questions, takes order details for the team to invoice, and books showroom visits or delivery slots. Custom orders, payment and damage claims stay with staff. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Product details: dimensions, materials, colours, prices, what is included, from catalogue lines.
- Stock and lead times from a note you update: in stock, pre-order 4 weeks.
- Delivery areas, fees, lead times, and whether stairs or lifts affect delivery.
- Assembly services, warranty and care instructions as written.
- Order details: item, colour, quantity, address, delivery window, saved for the team to invoice.
- Showroom visit and delivery slot booking.
- Photos: matches a customer's photo to catalogue items you have described.
Keep with a person
- Custom sizes, fabrics and made-to-order pricing.
- Payment and instalment approvals.
- Damage on delivery, returns and claims.
- Bulk and project orders.
Catalogue lines the agent can read
"Oslo 3-seater sofa, fabric, grey or beige, 210 x 90 x 85 cm, RM 1,890, in stock, delivery 5 to 7 days Klang Valley." One line per product with dimensions and price together; the agent then answers "will it fit a 2-metre wall?" correctly. Photos of catalogue pages have no text to read. The price list guide covers the format.
Setup for a store
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
- Paste your website for product pages and add catalogue lines for bestsellers as text.
- Write delivery, assembly and warranty rules and keep a stock note.
- Add showroom visits or delivery slots as services.
- Instruct the boundaries: no payment details, custom orders and claims to staff.
- Connect the number through Meta's sign-in and test with "grey sofa 2m wall deliver Shah Alam".
Frequently asked questions
Can the agent answer dimension questions?
Yes, from catalogue lines with dimensions and prices together. Photos of catalogues cannot be read.
Does it know stock?
From a stock note you update, with lead times for pre-orders.
Can it take orders?
It collects item, colour, quantity, address and delivery window for the team to invoice. Payment stays with your usual method.
Can it book delivery slots?
Yes, into slots you set, with a reminder.
How much does it cost?
From $29 a month for one number and 1,000 replies.
Answer the dimensions at 10pm
Catalogue lines, delivery rules, showroom slots, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.