WhatsApp AI agent for bakeries: cake sizes, lead times, dietary questions and order details, taken while the oven is on
A cake order is twenty questions long: size, servings, flavour, date, design, message, allergies, collection or delivery, deposit. A baker with a cake in the oven answers them in fragments over three days. An AI agent asks them in order, in one conversation, and the baker opens the chat to a complete order with the reference photo attached.
Quick answer
Give your bakery a WhatsApp AI agent with your menu, sizes and servings, prices, flavours, lead times, allergen list, deposit rules and delivery areas as knowledge. It answers questions, takes custom order details in order (date, size, flavour, design reference, message, allergies, collection or delivery) onto the lead's card, and states deposits and cut-offs. Custom design quotes and payment stay with you. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Menu, sizes, servings and prices, and which flavours are available.
- Lead times by product: two days for standard, a week for tiered, closed dates.
- Allergen and dietary information from your written list: eggless, nut-free, halal certification status.
- Custom order details in sequence: date needed, size, flavour, design reference photo, message on the cake, allergies, collection or delivery, name and phone.
- Deposit and payment rules, cut-offs, and collection hours.
- Delivery areas and fees.
- Order-status answers from a note you keep on busy weeks.
Keep with a person
- Prices for fully custom designs. The agent collects the reference and says you will quote.
- Payment. The team sends the link.
- Changes to an order already in production.
- Complaints about a delivered cake.
Allergens: write it down or hand it over
The agent should never guess at an allergen. Write your allergen list product by product, and instruct: "If a product's allergens are not listed, say you are not sure and ask the baker to confirm." That turns a gap in your notes into a handover rather than a risk. ReplyKit answers only from your knowledge and hands over when unsure, which is the right default for food.
Setup for a bakery
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; details in Meta's messaging limits explained
- Upload the menu and price list with sizes and servings; write lead times, allergens, deposits and delivery as text.
- Instruct the order sequence and the rule that custom designs get a human quote.
- Keep a closed-dates and status note for peak weeks.
- Connect the number through Meta's sign-in and test with a design photo and "can you do this for Saturday, nut-free?".
Frequently asked questions
Can the agent take a custom cake order?
It collects every detail including the design reference and message and saves them for you. Custom design prices and payment stay with you.
Does it answer allergen questions?
Only from your written list. If a product's allergens are not listed it hands over rather than guessing.
Does it know my lead times and closed dates?
Yes, from the notes you write, including peak-week exceptions.
Can it handle delivery?
It quotes delivery areas and fees you list and records the address. Fulfilment stays with you.
How much does it cost?
From $29 a month for one number and 1,000 replies. 7-day free trial.
Open the chat to a complete order
Menu, lead times, allergens, order sequence, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit Acceptable Use Policy · what we refuse to automate
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for bakery operations, not legal or food-safety advice. Allergen communication must follow the rules that apply to you.