WhatsApp AI agent for florists: same-day delivery questions, bouquet options and order details, answered on Valentine's morning
A florist's WhatsApp on Valentine's morning is a wall of "can you deliver today?", "what's the price of the one in your photo?" and "can I change the card message?". Every unanswered one is an order lost to a bigger shop. An AI agent answers delivery areas, cut-off times and prices, takes the order details, and the florist keeps wrapping.
Quick answer
Give your shop a WhatsApp AI agent with your catalogue, prices, delivery areas, cut-off times and customisation options as knowledge. It answers availability and delivery questions, takes order details (item, size, recipient, address, delivery window, card message) onto the lead's card for the team to invoice, and handles peak-day volume. Payment links, custom designs and complaints stay with you. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Catalogue items, prices, sizes and what is included, from your website or price list.
- Delivery areas, fees, windows and the cut-off time for same-day orders, including peak-day rules.
- Customisation options you list: colour, add-ons, card message length.
- Order details: item, size, recipient name and phone, address, delivery window, card message, sender name. All saved to the lead's card.
- Photos of arrangements customers send: described, and matched to your catalogue where you have named the items.
- Occasion suggestions from your own guide: sympathy, birthday, grand opening.
- Order-status answers from a note you keep on busy days.
Keep with a person
- Payment. The agent tells the customer the team will send a payment link and never takes card details.
- Fully custom designs and prices not on the list.
- Changes to an order already in production.
- Complaints about a delivered order.
Surviving a peak day
Three settings matter before Valentine's, Mother's Day or Chinese New Year. First, put the peak-day cut-off and delivery rules in the knowledge a week early, in exact words. Second, keep a status note ("same-day slots for 14 Feb: full after 2pm") and update it hourly; the agent answers from it. Third, on the Growth plan add a second number for the peak, and watch the monthly reply allowance on the dashboard. The order details land in the leads list in the order they arrived, which becomes the production queue.
Setup for a florist
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; details in Meta's messaging limits explained
- Paste your website or upload the catalogue PDF with names, prices and sizes.
- Write delivery rules: areas, fees, windows, cut-offs, peak-day exceptions.
- Instruct the order capture in order: item, size, recipient, address, window, card message, sender. Then "the team will send a payment link".
- Connect the number through Meta's sign-in and test with a photo of a bouquet and "can you deliver this to Bangsar today?".
Frequently asked questions
Can the agent take flower orders?
It collects every detail including the card message and delivery window and saves them for the team to invoice. Payment stays with your link or bank; it never takes card details.
Does it know the same-day cut-off?
From the delivery rules you write, including peak-day exceptions. Update the note on busy days and it answers from it.
Can it match a photo to my catalogue?
It describes the photo and matches it to items you have named and described in the knowledge.
What about Valentine's volume?
Add a second number on the Growth plan for the peak, and keep a status note updated.
How much does it cost?
From $29 a month for one number and 1,000 replies. 7-day free trial.
Take Valentine's orders while you wrap
Catalogue, delivery rules, order capture, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit Acceptable Use Policy · what we refuse to automate
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.