A WhatsApp AI agent for aircon companies: how much per unit, when can you come, and why is it leaking
Aircon companies live on WhatsApp: "how much for 3 units?", "can you come today, it is not cold", "why is water dripping?". The technicians are on ladders. In April the messages triple. An agent quotes per unit, books by team and area, and leaves the dripping to a technician who can see it.
Quick answer
An aircon company's agent quotes service prices per unit and by service type (general, chemical wash, chemical overhaul, gas top-up), explains what each includes, books by technician team and service area with a time window, gives installation price ranges by unit size and defers the exact quote to a site visit, sends reminders and maintenance reminders, and hands over fault diagnosis, warranty claims and urgent breakdowns for a person to prioritise.
The split
| Let the agent handle | Keep with a person |
|---|---|
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Teams and areas
Set each team as a resource with its service areas and daily capacity, and instruct the agent to ask the area before offering slots. "Puchong on Tuesday morning" gets the Puchong team's next window; a Klang address gets Thursday. Time windows (9 to 12, 2 to 5) rather than exact times keep the promise honest. Multi-team setup is covered in running multiple locations.
"Why is it leaking?"
Customers describe faults and send videos. The agent may say what the common causes of a symptom are in general terms if you have written them ("dripping is often a blocked drain line, which a general service clears"), book the relevant service at the listed price, and note that the technician will confirm on site. It must not promise a fix or a price for a repair it has not seen. Urgent cases (a server room, a clinic, an elderly person's bedroom in a heatwave) are flagged for a person to decide priority.
Setting it up
- Knowledge. Paste the website, upload the price list per unit and service, the team and area list, the installation range table, the warranty terms and the common-symptom notes.
- Instructions. Role, tone, the area-first rule, the no-diagnosis rule, the urgent flag, and the confirm-back for addresses.
- Booking. Set the services, durations and hours so the agent offers real slots and sends reminders the day before.
- Handover. Name the topics that go to a person, and the agent flags the chat in your inbox and stops replying until you hand it back.
- Test. Send it twenty real messages from your own phone before customers do; the checklist is in the pre-launch test.
ReplyKit connects your number through Meta's official WhatsApp Business Platform. You sign in with your Facebook business account from the dashboard, pick or create the number, and it is live in a few minutes: no pairing, no phone that has to stay online, and no linked-device restriction risk. Replies to customers who message you carry no Meta fee inside the 24-hour service window; reminders and follow-ups sent outside it go as approved templates at Meta's per-message rate. Details in why ReplyKit runs on the official platform.
Maintenance reminders
The quiet-month revenue is in reminders. Record the service date in the lead card and let the agent send one message when the interval you set has passed ("It has been six months since your last service; the same package is RM 80 per unit"). Only to customers who gave the number for it, and always with an easy no. The seasonal pattern is in seasonal businesses; the trade templates in home services templates.
Frequently asked questions
Can the agent quote aircon servicing prices?
Yes, per unit and per service type from your list, with package discounts.
Can it book by area?
Yes. It asks the area and offers the right team's next time window.
Can it diagnose why an aircon is not cold?
No. It may share general causes you have written, books the relevant service, and leaves diagnosis to the technician.
Does it handle installation quotes?
Ranges by unit size, with the exact quote after a site visit.
Can it send maintenance reminders?
Yes, one message when the interval passes, to customers who gave the number for it.
Quoted per unit, booked by area
Servicing, installs and reminders handled while the team works. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit Acceptable Use Policy · what we refuse to automate
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.