ReplyKit vs Interakt: ecommerce platform or appointment-booking AI agent?
Interakt is a WhatsApp Business API platform built for stores: catalogs, order updates, campaigns, and an AI Agents add-on. ReplyKit is a WhatsApp AI agent built for service businesses that need leads answered and booked. Here is where each one wins.
Quick answer
Pick Interakt if you run an online store, especially in India, and want catalog messages, order notifications, abandoned cart reminders and campaigns on the official WhatsApp API.
Pick ReplyKit if you are a service business that wants an AI agent answering enquiries and booking appointments from $29 a month, live in about 15 minutes, with no Meta approval and no per-message fees. On Interakt, AI agents are a $74.99 a month add-on on top of the plan.
At a glance
| Feature | ReplyKit | Interakt |
|---|---|---|
| What it is | AI sales and appointment agent for WhatsApp | WhatsApp Business API platform for marketing, support and commerce |
| Best for | Service businesses booking appointments | Ecommerce stores, especially in India |
| Starting price | $29 a month | No free plan; Starter billed quarterly or yearly; Growth $55 a month; Advanced $69 a month; Meta fees apply |
| AI agent | Included on every plan | Add-on: $74.99 a month on Growth or Advanced |
| Users | One workspace login, no seat pricing | Unlimited agents on paid plans |
| Meta per-message fees | None | Yes, billed for templates by country |
| Connection | QR pairing (unofficial) | Official WhatsApp Business API |
| Setup time | About 15 minutes | Hours to days (Meta verification) |
| Catalog, orders, payments | No | Yes, Shopify and WooCommerce integrations |
| Appointment booking | Built in | Via chatbot flows |
| Voice notes and photos | Understood by the agent | Varies |
| Broadcasts | No, by design | Yes |
| Free trial | 7 days, no card needed | Free trial on each plan; no free plan |
What Interakt is
Interakt is an official WhatsApp Business API platform with a commerce focus. It gives you a shared inbox, broadcast campaigns, a chatbot builder with branching flows and API calls, and store integrations for Shopify and WooCommerce so you can send order updates and recover abandoned carts. Its pricing is friendly at the entry level, with a free trial on each plan, a Starter plan billed quarterly or yearly, and month-to-month plans from $55 a month, and it offers a WhatsApp AI Agents add-on that bundles a sales agent, a lead qualification agent and a support agent.
What ReplyKit is
ReplyKit is an AI employee for your WhatsApp number. Customers message, the agent answers within seconds from your website and documents, asks the questions that qualify a lead, books a real slot in your calendar, and passes to you when a human is needed. It keeps a simple CRM current on its own and works in over 30 languages. You connect by scanning a QR code, so there is nothing to apply for and nothing to pay Meta.
See what the agent does, the use cases it fits, or message the live demo on the ReplyKit home page.
Pricing compared
Interakt
- Starter: paid, billed quarterly or yearly rather than monthly, with a basic linear chatbot. There is no free plan, only a free trial. Meta's per-message fees still apply.
- Growth: $55 a month, or $44 a month billed yearly. Basic linear chatbot, unlimited agents.
- Advanced: $69 a month, or $55.20 a month billed yearly. Adds branching chatbots with API calls and auto-assign.
- WhatsApp AI Agents add-on: $74.99 a month, available on Growth and Advanced. That puts an AI-enabled setup at roughly $130 a month before Meta fees.
- India-specific plans are priced in INR, including a Sales CRM plan.
ReplyKit
- Starter, $29: 1 number, 1 agent, 1,000 AI replies, booking, CRM, voice notes, human takeover.
- Growth, $49: 3 numbers, 5 agents with their own knowledge bases, 5,000 AI replies, follow-up nudges.
- Pro, $99: 15 numbers, unlimited agents, 20,000 AI replies, priority support, onboarding call.
- No seats, no Meta fees. Extra replies $10 per 1,000, never expire.
Every plan is listed on the ReplyKit pricing page, and every plan starts with a 7-day free trial.
AI agents: add-on vs the whole product
Interakt's AI Agents add-on gives you three role-based agents that plug into its chatbot and inbox. It is designed around commerce journeys: recommending products, qualifying leads, answering support questions about orders.
ReplyKit's agent is the whole product. It builds a private knowledge base from your website, PDFs, text and Q&A, answers only from that, and says so when it does not know. It transcribes voice notes, understands photos, offers real appointment slots and confirms them with double-booking protection, sends reminders, updates the CRM, and logs unanswered questions so you can teach it with one click. Every agent on Growth and Pro has its own knowledge base and its own number, so one business can run a sales agent and a support agent side by side.
Setup and risk
Interakt (official API)
- Meta Business verification and display name approval. Plan for hours to days.
- Templates needed for outbound messages outside 24 hours, with Meta fees.
- Stable, sanctioned, green tick eligible, safe for broadcasts and order notifications.
ReplyKit (QR pairing)
- Scan a QR code and go live in minutes, keep using WhatsApp on your phone.
- No Meta fees, no templates.
- Not sanctioned by Meta. Numbers can be restricted. ReplyKit only answers inbound messages, paces replies like a human, enforces caps and never sends campaigns to reduce that risk. Use a dedicated number.
- We answer "Will my number get banned?" plainly on the home page, and the terms spell out the risk before you connect.
Who should pick which
Choose Interakt if you
- Run an online store and want catalog, order and cart messages.
- Send broadcasts and promotions to your customer list.
- Are in India and want INR pricing and local payment features.
- Need the official API and the green tick.
Choose ReplyKit if you
- Run a clinic, salon, studio, tuition centre, agency or any business that books time.
- Want enquiries answered in seconds, day and night, and booked without your involvement.
- Want AI included for $29, not as a $74.99 add-on.
- Are happy to use a dedicated number and accept the pairing risk.
Our verdict
Interakt is a strong choice for stores that live on WhatsApp campaigns and order flows. ReplyKit is the better choice when the job is answering and booking, because that is all it does, and it does it from day one for $29. If you want to see the ReplyKit side for yourself, the home page has a live demo you can message right now.
Frequently asked questions
How much do Interakt's AI agents cost?
As of October 2026, Interakt lists a WhatsApp AI Agents add-on at $74.99 a month on top of its Growth ($55 a month) or Advanced ($69 a month) plans, so an AI-enabled setup starts around $130 a month before Meta's per-message fees. ReplyKit includes its AI agent on every plan from $29 a month with no Meta fees.
Is Interakt only for India?
Interakt is strongest in India, with INR pricing, Indian payment and catalog features and deep Shopify and WooCommerce integrations, but it sells internationally in USD. ReplyKit is operated from Malaysia and prices in USD for any country.
Does ReplyKit use the official WhatsApp Business API like Interakt?
No. Interakt is an official WhatsApp Business API provider. ReplyKit pairs a normal WhatsApp number by QR code, which needs no Meta approval and has no per-message fees but is not sanctioned by Meta and carries a risk of the number being restricted.
Which is better for an ecommerce store?
For a catalog-driven store that sends order updates, abandoned cart reminders and campaigns, Interakt is the better fit because it is built for that on the official API. For a service business that wants enquiries answered and appointments booked automatically, ReplyKit is the better fit.
Try the agent on your own business
Paste your website, scan a QR code, message your number. 7-day free trial, cancel before it ends and pay nothing.
Interakt is a trademark of its owner. ReplyKit is an independent product and is not affiliated with or endorsed by Interakt, Meta or WhatsApp. Competitor prices and plan details were taken from interakt.shop in September 2026 and may have changed. If you spot an error, email hello@replykit.app and we will fix it.