Copy-and-paste WhatsApp templates for software companies: trial welcome, feature questions, bug intake, billing issues, outage status, renewal and churn-save messages

Software support on WhatsApp is mostly the same twelve messages with different names in them. Here they are, written to be short, honest and reusable, with a note on which ones the agent handles and which need a person.

By Ritchie, ReplyKit · Published 5 October 2026 · 5 min read

Trial and onboarding

Trial welcome

Welcome to {product}, {name}! Your trial runs until {date}. The fastest way to see value is {first action}; here's how: {link}. I'm the assistant and can answer questions any time; a person is here {hours}.

Onboarding nudge (day 3)

Hi {name}, quick check: have you had a chance to {first action}? Most people see {benefit} once that's done. If anything's in the way, tell me and I'll help.

Trial ending

Your trial ends on {date}. To keep {product}, pick a plan here: {link}. If you need more time to decide, reply and we'll see what we can do.

Copy these into your quick replies or paste them into your AI agent's knowledge base as examples of tone; the agent then writes its own versions in the customer's language. Replace the curly-bracket fields. The nudge is sent on the Growth plan as a follow-up; the rest are agent replies.

Questions and bugs

Feature question

Yes, {product} does {feature}: {one-line explanation}. Here's the guide: {link}. Want me to walk you through it?

Not a feature

{Product} doesn't do {feature} today. The closest option is {workaround}. I've noted the request for the team.

Bug intake

Sorry about that. To get it fixed fast, could you send: what you were doing, what happened instead, the page or screen, your browser or device, and a screenshot if you have one? Also the email on your account. I'll pass it straight to an engineer.

After escalation

Thanks, I've logged it with the engineering team with everything you sent. A person will update you here {today / within one business day}. Reference: {ticket}.

Fixed

Good news: the issue with {feature} is fixed. Could you try again and tell me if it works for you? Thanks for your patience.

The support process behind these is in support tickets and escalations.

Billing and outages

Invoice request

Invoices are under Settings, Billing, in your account: {link}. If you need one with a different company name or address, tell me the details and a person will reissue it.

Charge query

I can see why that's confusing. I'll get a person from billing to check this and reply here {today}. Could you confirm the last four digits of the card and the date of the charge?

Outage, live

We're aware of a problem with {component} since {time} ({zone}). The team is on it; updates every {interval} here and at {status page}. Your data is safe. Sorry for the disruption.

Outage, resolved

Resolved at {time}: {component} is back to normal. Cause: {one line}. We'll follow up with anyone affected individually. Thanks for your patience.

The outage line goes into the knowledge base so the agent answers consistently; see communicating during an outage.

Renewals, saves and demos

Renewal reminder

Your {plan} renews on {date} at {price}. Nothing to do if that's fine; reply if you'd like to change plan or have questions.

Cancellation save

Sorry to see you go, {name}. Before you cancel: if cost is the issue, {smaller plan} at {price} keeps {core features}; if a feature's missing, tell me which and I'll check the roadmap. If you'd still rather cancel, it's here: {link}, no hard feelings.

Demo booking

Happy to show you around. Would {slot} or {slot} ({zone}) work for a 20-minute call? I'll send the link and a short agenda.

Demo mechanics are in booking sales demos; renewals in renewal templates.

Frequently asked questions

ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.