Copy-and-paste WhatsApp templates for new and used car dealerships: stock enquiries, test drive booking, trade-in intake, finance questions, delivery updates, service reminders and follow-ups
A car buyer's first message is usually about one specific vehicle, sent to three dealers at once. The one who answers with the real details first gets the test drive. These templates make that reply, and the ones that follow it, take seconds.
Quick answer
Templates for the dealership journey: a stock reply with the details buyers actually ask (year, mileage, price, availability, link), a test drive booking, trade-in intake (make, model, year, mileage, condition, photos), a finance question reply that gives the rules without advice, delivery updates, service reminders, post-sale check-in and a review request. The agent handles stock answers from a current list, test drive booking into the calendar, trade-in intake and reminders; valuations, finance approval and negotiation stay with a salesperson. ReplyKit books into real availability and collects the trade-in brief.
Stock enquiries and test drives
Available
Yes, the {year} {make model} in {colour} is still available: {mileage}, {price}, {key spec}. Photos and full details: {link}. Would you like to see it? I can book a test drive for {slot} or {slot}.
Sold, with alternative
That one sold {yesterday}, sorry. We have a {year} {make model} in {colour} at {price} with similar spec: {link}. Want to see it, or shall I message you when something similar comes in?
Test drive booked
Booked: test drive of the {make model} on {day} at {time} at {branch, address}. Please bring your driving licence. Ask for {salesperson}. Reply here to change the time.
Test drive reminder
Reminder: your test drive is tomorrow at {time}, {address}. Licence needed. See you then!
Keep the stock list current in the knowledge base; a weekly export from your stock system works. The dealership setup is in new car dealerships and used car dealers.
Trade-ins and finance
Trade-in intake
Happy to value your car. Could you send: make, model and year; mileage; service history (full, partial, none); any damage or warning lights; and four photos (front, back, both sides) plus the dashboard? A valuer will reply here with a figure {today / within one business day}.
Finance question
We offer {finance types} through {provider}; typical terms are {range} with a deposit from {amount}. Approval depends on your circumstances, so the exact figure comes from a quick application with {salesperson}. Want me to set that up?
Negotiation hand-over
For a deal on {vehicle} it's worth talking to {salesperson} directly; I've passed your details and they'll message you {today}.
The agent collects and hands over; it never quotes a trade-in value or approves finance. The rules are in can an AI agent negotiate prices.
Delivery, service and follow-up
Delivery update
Your {make model} is {status: registered / being prepared / ready}. Collection or delivery is on {date} at {time}. Bring {documents}. Any questions, reply here.
Service reminder
Hi {name}, your {make model} ({plate}) is due for {service / inspection} by {date}. Book here or reply with a day that suits; we have {slots}. Courtesy car available on request.
Post-sale check-in (1 week)
Hi {name}, how's the {make model} treating you? If there's anything you're unsure about, from pairing your phone to the service schedule, just ask.
Review request
Glad it's going well! If you have a minute, a review would help us a lot: {link}. Thank you for choosing {dealership}.
Frequently asked questions
Can an AI agent answer "is this car still available"?
Yes, from a current stock list in its knowledge base, with price, mileage and a link.
Can it book test drives?
Yes, into the sales calendar, with a confirmation and reminder.
Can it value a trade-in?
No. It collects the details and photos; a valuer replies with the figure.
What about finance questions?
It states the types, typical terms and the application step. Approval and advice stay with a person.
Answer the stock question first
Stock, test drives, trade-in intake and reminders handled; deals stay with your sales team. 7-day free trial, no card.
Sources and further reading
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.