ReplyKit

WhatsApp AI agent for movers: collect the inventory, quote the standard move, book the survey

A moving enquiry needs eight facts before anyone can quote, and the customer always sends one: "how much to move a 3-room flat?". The office spends a day collecting the other seven. An AI agent collects them in the first conversation, quotes standard moves from your rate card, and books a survey for the rest.

By Ritchie, ReplyKit · Published 5 September 2026 · 6 min read

Quick answer

Put a WhatsApp AI agent on your company's number with rate bands for standard moves, coverage areas, storage rates, packing options and what affects price as knowledge. It collects origin, destination, home size, floors, lift access, moving date and special items, quotes standard moves from bands, and books a survey or the move itself for anything larger. Claims and damage stay with the office. ReplyKit does this from $29 a month.

What the agent handlesThe intake scriptSetup for a moverFAQ

What the agent handles

Automate

  • The eight facts: from, to, home size, floor and lift at each end, date, special items, packing needed. Saved to the lead's card.
  • Standard move quotes from rate bands by home size and distance, marked as indicative.
  • Storage rates by unit size, minimum term, access hours.
  • Packing services, materials, and insurance options as published.
  • Survey and moving-date booking into real slots.
  • Coverage areas and interstate or cross-border services you offer.
  • Replies in the customer's language.

Keep with a person

  • Firm quotes for large or complex moves: surveys are booked instead.
  • Piano, safe, artwork, and other specialist items beyond your listed surcharges.
  • Claims for damage or loss.
  • Changes to a booked move on the day.

The intake script

  1. "Where are you moving from and to? A postcode or area is enough for now."
  2. "How many rooms, and is it a flat, condo or landed house?"
  3. "Which floor at each end, and is there a lift?"
  4. "When do you plan to move?"
  5. "Any large or fragile items: piano, safe, aquarium, artwork?"
  6. "Would you like us to pack, or will you?"

Then a band quote or a survey slot. The surveyor arrives with the inventory already on the lead's card. General method in lead qualification on WhatsApp.

Setup for a mover

  1. Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
  2. Write rate bands by home size and distance, storage rates, and surcharges as text.
  3. Add surveys and move dates as services with crew availability.
  4. Instruct the intake and boundaries: complex moves to survey, claims to the office.
  5. Connect the number through Meta's sign-in and test with "how much to move a 3-room flat?".

Frequently asked questions

Can the agent quote a move?

Standard moves from rate bands, marked as indicative. Larger or complex moves get a survey booked with the details already collected.

What details does it collect?

Origin, destination, home size, floors, lift access, date, special items and packing needs, saved to the lead's card.

Can it book a moving date?

Yes, into slots based on crew availability, with a reminder.

Does it handle storage enquiries?

Yes, from storage rates and terms you publish.

How much does it cost?

From $29 a month for one number and 1,000 replies.

Send the surveyor in already briefed

Eight questions, rate bands, survey slots, connect your number through Meta's sign-in. 7-day free trial.

Start free
Written by Ritchie, ReplyKitPart of the small team in Malaysia that builds and runs ReplyKit. Writes about WhatsApp automation, AI customer service and small business lead response.

How we know this. Movers use ReplyKit's intake to collect the details a surveyor needs, and the standard-versus-survey split here is what keeps quotes accurate. Product figures in this article (limits, prices, per-reply costs) are taken from ReplyKit as it runs today and are re-checked when we update the page. Where we cite outside research, the source is linked below. We sell ReplyKit, so read our product claims with that in mind; we say where a different tool or no tool is the better choice. About ReplyKit.

Sources and further reading

  1. Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
  2. WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
  3. ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work

Related reading

ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.