WhatsApp AI agent for laundry services: prices per piece, pickup slots and "is it ready?" answered without a counter
Laundry is a high-volume, low-margin, repeat business, and every conversation is short: what does it cost, when is it ready, can you collect. None of them justify a person at a phone all day. An AI agent answers them all, books pickups into real slots, and leaves the team to wash.
Quick answer
Put a WhatsApp AI agent on your laundry's number with your price list per piece or per kilo, turnaround times, special-care rules, pickup and delivery areas and hours as knowledge. It answers price and turnaround questions, books pickup slots, and answers order-status questions from a note you keep. Damage claims, lost items and complaints go to a person. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Prices per piece, per kilo and per service: wash and fold, dry clean, ironing, shoes, curtains.
- Turnaround by service and express options.
- Care questions you write down: what you accept, what you cannot clean, stain expectations.
- Pickup and delivery areas, fees, minimum order, and slot booking with a reminder.
- Opening hours, location, payment methods.
- Order status from a daily ready-list note.
- Replies in the customer's language.
Keep with a person
- Damage, shrinkage or lost-item claims.
- Quotes for unusual items: wedding gowns, leather, rugs, unless listed.
- Complaints and refunds.
- Corporate and bulk contracts.
"Is it ready?" without a system link
Each morning, paste the day's ready list (ticket numbers or names) into a knowledge note and replace yesterday's. The agent answers status questions from it. If the ticket is not on the list it says "not yet, the usual turnaround is two days" from your turnaround rules. It takes a minute a day and removes the single most repeated message a laundry receives.
Setup for a laundry
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; details in Meta's messaging limits explained
- Upload the price list and write turnaround, care rules, areas and hours as text.
- Add pickup slots as a service by area if your routes are fixed.
- Start the daily ready-list note.
- Instruct the boundaries: claims and complaints to a person, no quotes for unlisted items.
- Connect the number through Meta's sign-in and test with "how much for 5kg and can you collect tomorrow morning?".
Frequently asked questions
Can the agent book laundry pickups?
Yes. Set pickup slots by area and hours and it offers real times, books and reminds.
Can it tell customers when laundry is ready?
From a daily ready-list note you paste in each morning.
Does it quote prices?
Exactly the prices on your list, per piece or per kilo. Unusual items are handed to you.
What about damaged items?
Claims and complaints are handed to a person immediately.
How much does it cost?
From $29 a month for one number and 1,000 replies. 7-day free trial.
Answer the whole laundry conversation
Price list, turnaround, pickup slots, ready list, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- WhatsApp Business Messaging Policy · opt-in, opt-out and prohibited-use rules every business must follow
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for running a small business, not legal, financial or regulatory advice.