WhatsApp AI agent for elderly care: fees, care levels, availability and visits answered for families, with every care question kept with nurses
Families researching care for a parent message with difficult questions at difficult hours: care levels, fees, whether there is a bed, what the admission process is. The staff are caring for residents. An AI agent answers the enquiry questions and books a visit. Anything about a resident, current or prospective, is a nurse's conversation.
Quick answer
Put a WhatsApp AI agent on your home's enquiry number with care levels, fees, facilities, staffing ratios, admission process, documents and an availability note as knowledge. It answers families in their language, collects the prospective resident's care needs in general terms and the family's contact, and books a visit or assessment. Medical questions, current residents' updates and admission decisions stay with nursing staff. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Care levels offered and what each includes, in your own words.
- Fees by care level and room type, deposits, what is extra.
- Facilities, meals, activities, visiting hours, location.
- Admission process, documents, and medical assessments required.
- Availability from a note you update: beds by room type, waitlist.
- Visit and assessment booking, with a reminder.
- Collecting the family's contact and the general care needs onto the lead's card.
Keep with a person
- Any question about a current resident: condition, medication, incidents, visits. Nursing staff only.
- Whether a specific person's needs can be met: an assessment, not a chat.
- Complaints, safeguarding and welfare concerns: immediate handover.
- Contracts, fee negotiation and refunds.
Residents are never a chatbot topic
Families of current residents will message the same number. Instruct the agent to recognise that ("my mother is in room 12") and hand over immediately, with a warm line: "Let me get a nurse to reply to you here." No summaries, no reassurance, no guessing. Prospective residents' medical details are collected only in general terms for the assessment, and our Acceptable Use Policy forbids collecting personal data the enquiry does not need.
Setup for a home
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
- Upload the fee sheet and brochure; write the admission process and availability note as text.
- Add visits and assessments as services.
- Write the resident boundary word for word and test it.
- Connect the number through Meta's sign-in and test as a family member of a current resident. It must hand over.
Frequently asked questions
Can the agent answer questions about a resident?
No. Anything about a current resident is handed to nursing staff immediately.
Does it know bed availability?
From a note you update by room type, with a waitlist option.
Can it book visits?
Yes, with a reminder.
Does it collect medical details?
Only general care needs for the assessment. Detailed medical information is taken by staff.
How much does it cost?
From $29 a month for one number and 1,000 replies.
Answer the family, protect the resident
Care levels, fees, availability, visits, and a hard boundary. 7-day free trial.
Sources and further reading
- ReplyKit Acceptable Use Policy · what we refuse to automate
- Personal Data Protection Department, Malaysia (PDPA 2010)
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for care home administration, not medical, legal or regulatory advice. Care licensing and safeguarding rules take precedence.