WhatsApp AI agent for confinement centres: packages, availability by due date and tour bookings, with mother and baby questions kept with the nurses
Expectant parents shortlist confinement centres months ahead, in the evening, comparing five at once. The questions are consistent: packages, prices, room types, meals, nurse ratio, and whether there is a place around the due date. The centre's staff are with mothers and babies. An AI agent answers from the brochure and books the tour.
Quick answer
Put a WhatsApp AI agent on your centre's enquiry number with packages, prices, room types, meal plans, nurse ratios, visiting rules and an availability-by-month note as knowledge. It answers parents in Malay, English or Chinese, checks availability against the expected due date, collects the parent's details and due date, and books a tour. Medical and infant-care questions go to nursing staff. ReplyKit does this from $29 a month.
What the agent handles
Automate
- Packages by duration, prices, what is included, deposit and payment schedule.
- Room types, facilities, meals and confinement food plans, laundry, visiting hours.
- Nurse-to-baby ratios, lactation support, and services as described in your brochure.
- Availability by month from a note you update, matched to the parent's expected due date.
- Tour booking into real slots, with a reminder.
- Collecting the parent's name, contact, due date and package of interest onto the lead's card.
- Location, parking, hospital proximity.
Keep with a person
- Any medical question about mother or baby: feeding, jaundice, recovery, medication. Nursing staff only.
- Special medical needs, twins, premature babies: a nurse assesses.
- Contract terms, refunds, and changes to a confirmed booking.
- Complaints.
Availability by due date
Keep a monthly availability note: "October: 2 rooms; November: full; December: 4 rooms; waitlist open for November." The agent reads the due date the parent gives, matches the month, and answers honestly, offering the waitlist when full. Update it whenever a booking is confirmed. It takes a minute and it is the difference between a useful answer and a false promise about a room in the busiest month of the year.
Setup for a centre
- Use a dedicated number. ReplyKit connects your number through Meta's official WhatsApp Business Platform: keep the number you already use in the WhatsApp Business app and the agent works alongside it, or add a dedicated number. Personal WhatsApp numbers cannot be connected. Keep your long-standing number out of it; see Meta's messaging limits explained
- Upload the brochure and price list; write visiting rules, meals and the availability note as text.
- Add tours as a service on the days you show parents around.
- Instruct the boundaries: medical questions to nurses, contracts to the office.
- Connect the number through Meta's sign-in and test in Chinese with a due date in a full month.
Frequently asked questions
Can the agent tell parents whether there is a room around their due date?
Yes, from a monthly availability note you keep updated, offering the waitlist when a month is full.
Does it answer baby-care questions?
No. Anything medical about mother or baby is handed to nursing staff.
Can it book tours?
Yes. Set tour slots and it offers real times, books and reminds.
Does it reply in Chinese and Malay?
Yes, in the language the parent writes in.
How much does it cost?
From $29 a month for one number and 1,000 replies. Multi-branch centres use the $49 Growth plan.
Book the tour while the nurses nurse
Packages, rooms, availability by month, connect your number through Meta's sign-in. 7-day free trial.
Sources and further reading
- DataReportal, Digital 2025: Malaysia · WhatsApp is the most used messaging platform in Malaysia
- ReplyKit Acceptable Use Policy · what we refuse to automate
- Harvard Business Review, The Short Life of Online Sales Leads (Oldroyd, McElheran, Elkington, 2011) · firms that responded within an hour were about seven times more likely to qualify the lead
- ReplyKit, Will WhatsApp ban my number for automation? · how Meta's messaging limits and quality rating work
ReplyKit is an independent product and is not affiliated with or endorsed by Meta or WhatsApp. This article is general guidance for centre administration, not medical or regulatory advice.